Job Description:
Manage and develop a team of executive assistants within Fidelity's Asset Management (AM) division ensuring maximum productivity, service levels, cost effectiveness, and customer and employee satisfaction. In this role, the Team Leader also provides direct support to AM professionals.
Primary Responsibilities:
Manage a Team of Executive Assistants
- Manage administrative support and workflow ensuring consistent and effective coverage, including coverage during time away from work
- Develop and maintain working relationships with AM senior leadership, managers and associates to determine administrative needs, expectations and priorities
- Serve as a resource, subject matter expert and problem solver
- Establish a learning culture focused on talent development while managing all aspects of performance
- Identify and implement areas for process improvement
- Facilitate all aspects of team management, including onboarding, communication and process and workflow consistency
- Foster a partnership with other Administrative Team Leads to develop and maintain working relationships across business units to facilitate knowledge sharing, collaboration and operational efficiencies
Provide Administrative Support to multiple Asset Management Professionals:
- Provide all aspects of support (e.g., proactive calendar management, meeting coordination, trouble shooting of conflicts and potential obstacles, complex travel and expense reporting)
- Communicate 'on behalf of' at all levels both internally and externally
- Manage daily workflow of expected and unexpected requests and commitments to ensure accuracy, efficiency and timeliness
REQUIREMENTS:
- Strong organizational, time-management, prioritization and project management skills
- Ability to successfully build relationships and interact positively and effectively across multiple levels
- Effective written and verbal communication skills
- Strong influence and team building skills
- Focus on accuracy and attention to detail
- Interest and ability to train, cross-train, coach and lead
- Ability to provide positive and constructive feedback
- Excellent Microsoft Word, Excel, PowerPoint and SharePoint skills
- Experience in managing sensitive and confidential information
- Initiative and follow through to identify and resolve potential obstacles or conflicts and provide immediate resolution and/or alternatives
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
