Business Intake Coordinator (Operations & Policy Analyst 2)

Initial Posting Date:

11/12/2024

Application Deadline:

11/26/2024

Agency:

Oregon Health Authority

Salary Range:

$4,998 - $7,647

Position Type:

Employee

Position Title:

Business Intake Coordinator (Operations & Policy Analyst 2)

Job Description:

PLEASE NOTE: Resumes and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.

The job application, cover letter and resume, are required for this posting and should address the skills in this section clearly. Applications without the required documentation will not move forward in the selection process.

The Office of Information Service’s mission is to deliver technology solutions and services that support Oregon Health Authority in helping Oregonians achieve health, well-being, and independence.

The Oregon Health Authority has a fantastic opportunity for a Business Intake Coordinator to join an excellent team and work to advance their IT career. 

The Oregon Health Authority is committed to:

• Eliminating health inequities in Oregon by 2030
• Becoming an anti-racist organization
• Developing and promoting culturally and linguistically appropriate programs, and
• Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
• Click here to learn more about OHA’s mission, vision and core values.

This is a full-time permanent opportunity for anyone to apply. This is a classified position and is represented by a union.

What you will do!

You’ll work on a collaborative team within Business Engagement Service that supports both the Oregon Health Authority and Oregon Department of Human Services. In this pivotal and visible role, you will be responsible for coordinating the process to engage our team for software projects and governance, technology market research requests, and IT policy oversight intake. You will work closely with cross-functional teams, ensuring that request requirements are clearly defined and communicated, leading to successful software approvals and contract fulfillment.

Key activities:

• Project Intake: Coordinate requests for new IT projects, ensuring all necessary information is gathered and documented.
• Communication: Serve as the primary point of contact for customers, facilitating clear communication regarding intake requirements, timelines, and status updates. Provide education on BES workflow and process for intake and governance.
• Documentation: Maintain records for intake requests to effectively transition requests to the Business Account managers for assignment.
• Collaboration: Work closely with Business Account Managers, IT Asset Managers, and business requestors to prioritize requests and manage tasks accordingly.
• Reporting: Generate operational reports on BES request metrics, trends, and analyze areas for improvement.

This pivotal and visible role is responsible for coordinating the process to engage the BES team for new software projects, technology market research requests, and IT policy oversight. They will work closely with cross-functional teams, ensuring that request requirements are clearly defined and communicated, leading to successful and timely assignments for Business Account Managers.

What's in it for you?

• Medical, vision, and dental benefits
• 11 paid holidays
• 8 hours of vacation per month
• 8 hours of sick leave per month, eligible to be used as accrued.
• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
• Pension and retirement programs 
• Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
• Continuous growth and development opportunities
• Opportunities to serve your community and make an impact through meaningful work.
• A healthy work/life balance, including fulltime remote options as well.

What we are looking for:

MINIMUM QUALIFICATIONS:

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and two years professional-level evaluative, analytical and planning work.
OR;
Any combination of experience and education equivalent to five years of experience that typically supports the knowledge and skills for the classification

Working Conditions

This position involves frequent contact with executives, management, and staff both internal and external to the organization.  It requires working with a variety of people and situations, which requires the incumbent to exercise diplomacy. The position may require periodic travel for meetings or trainings throughout the state. Employee may be required to use a state vehicle to conduct business; must have a valid driver's license and a good driving record or be able to provide an acceptable alternate method of transportation. At times, weekend and evening work will be necessary to meet customer demands and department deadlines.

This position requires the ability to work on multiple tasks simultaneously, sometimes within short time frames. Confidentiality of information must be maintained at all times. The location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing.

Desired Attributes:

• Ability to build and maintain strong relationships with internal & external partners and stakeholders, interacting effectively at all levels.
• Strong analytical skills to interpret technology solutions with customer need and the ability to respond to a wide range of technical requests.
• The ability to interpret and translate the language of IT systems or processes with non-technical audiences.

• Solid experience with opportunity analysis and understanding business objectives.

• Knowledge of time organization principles and work task prioritization.
• Ability to quickly synthesize information, to think critically, manage multiple initiatives simultaneously, attention to detail, and problem solve.
• Familiarity with the executive and legislative decision-making process and state policies affecting application implementation and development.
• Knowledge and application of equity and inclusion principles such as anti-racism, cultural humility, culturally responsive practice, and engaging priority communities who have been most harmed by social injustice and health inequities.
• Demonstrated customer service skills through effective listening as well as excellent oral and written communication.
• Experience with data gathering and analysis, report creation, and visualization through dashboards.

How to Apply

• Complete the online application
• Complete questionnaire
• Attach a resume

Attention current State of Oregon employees:

To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.

To apply as a job rotation/developmental candidate, you must be currently employed by the State of Oregon (this includes regular status employees, who have completed trial service, as well as limited duration employees).

Help Your Application Rise to the Top!

Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).

• This posting closes at 11:59 PM on the close date listed.
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• You must have a valid email address to apply.
• Check both your email and Workday account for updates regarding this recruitment.
• Please print or save a copy of this announcement. You will not have access to it once the posting closes.

Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. If you meet the minimum qualifications for the position, and are the successful candidate, you may qualify for work out of class. For further information, please visit the Pay Equity Project homepage.

Questions/Need Help?

If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Uma Abdullahi at Umulkher.Abdullahi@oha.oregon.gov  

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.

Additional Information

• Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
• Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check.  The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
• Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
• Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.

Affirmative Action and Equal Opportunity

The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA’s mission, vision, and core values, click here.

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.

Agency – OHAAOOIS

More information about the Office of Information Services and current job opportunities can be found at  https://www.oregon.gov/oha/FOD/OIS/”?