Business Process Engineer
Business Process Engineer
Company Summary
Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.
Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.
We invite you to explore what we have to offer and to join our cause.
Role Summary
We are looking for a meticulous, analytical, and team-oriented Business Process Engineer to join our Business Architecture team, reporting to the Director – Product Development Operational Readiness. You will be responsible for evaluating new product development, automation and process improvement opportunities within operations. By collaborating with subject matter experts (SME’s) and stakeholders across the business, you will partner to perform detailed discovery work needed to derive actionable plans for effective execution.
In this role, you will evaluate current state business processes across the value chain from pre-sale to policy disposition. Your goal will be to determine and document the impact of the proposed change and to collaborate with business SMEs on process design that minimizes value erosion and maximizes value creation while maintaining the integrity of the operating model and without degradation of processing efficiency.
The outcome of this effort will inform business requirements that ultimately drive the time and cost axis for implementation. The development, testing and implementation of technical and business solutions will be supported by other members of Business Architecture.
Essential Duties and Responsibilities
- Collaborate with business SMEs to assist the product development team with process analysis and design activities. This aims to facilitate faster time to market while maintaining the integrity of the operating model and ensuring processing efficiency.
- Assess the operational impacts of regulatory changes on affected processes across the value chain. Develop proposals to modify processes that minimize the negative effects of regulatory changes on customer experience and processing efficiency.
- Assist the business in identifying and analyzing opportunities for process improvement and/or automation by focusing on unnecessary complexity and finding better way of working to deliver greater value and efficiency.
- Lead workshops with key stakeholders to generate ideas, demonstrate an understanding of upstream and downstream impacts, and identify innovative solutions.
- Use process visualization and quantitative analysis to effectively communicate gaps and opportunities in current processes.
- Identify key success measures for any changes implemented. Create workflows, dashboards, or Excel reports to track these measures and provide greater visibility for the business as needed.
- Monitor the results of implemented changes to ensure that business outcomes are achieved and report on the effectiveness of these changes.
Minimum Qualifications
- Bachelor’s degree in business process management, business administration, industrial engineering management or related field.
- 3-5 years business process engineering or process improvement experience
- Excellent understanding of business process mapping and modeling techniques with a focus on driving business outcomes
- Lead working sessions with a wide group of stakeholders leveraging to grasp the situation and facilitate complex problem solving
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of supplier partners, senior managers and subject matter experts
- Exercise sound judgment and independent thinking in decision making while balancing need for collaboration within a team
- Strong analytical including a thorough understanding of how to interpret business needs and translate them into operational requirements
- Demonstrate a healthy curiosity and passion to continually learn and improve business acumen
- Proficient user of Microsoft Office (Excel, Word, Outlook and PowerPoint)
Preferred Qualifications
- CBPP certification
- Lean Six Sigma certification
- Life & Annuity insurance operations experience
Core Work Days
This position is presently onsite/hybrid with the expectation that you are in the office three days per week with current campus days being Tuesday, Wednesday and Thursday (subject to change with advance notification and manager discretion).
Benefits
- Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!