Clinical Support Specialist

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Adult Medicine

All Locations:

East Boston

Position Summary:

We are looking for a detail-oriented Clinical Support Specialist to join our team. In this role, you will assist in servicing patients by maintaining accurate and up-to-date patient records in our EPIC system. You will coordinate internal and external communications regarding clinical information, ensuring seamless integration of outside clinical data, including test results and medical records from other facilities. This position plays a crucial role in facilitating communication with pharmacies, DME providers, and insurance companies, as well as engaging with patients about their results and follow-up care.

Key Responsibilities:

• Patient Interaction: Provide excellent customer service and maintain a welcoming environment for patients.
• Clinical Coordination: Facilitate the exchange of clinical information with external entities and ensure accurate documentation in EPIC.
• Chart Preparation: Prepare and update patient charts for follow-ups, ensuring all necessary documents are available.
• Communication Management: Compose messages and letters for communicating test results and other patient information.
• Referral Tracking: Monitor and update referral statuses in EPIC, following up to ensure complete integration of information.
• Administrative Support: Manage mail and faxes, assist with forms and prior authorizations, and maintain office equipment.

Qualifications:

• Education: High School Diploma / GED required. secretarial courses preferred.
• Experience: Minimum of five years in a healthcare setting with general knowledge of medical terminology.
• Skills: Proficient office skills; EPIC experience preferred; bilingual preferred.

Working Conditions:

• Physical Environment: Ability to work with adolescents, adults, and geriatrics; may require lifting up to 20 lbs. and extended periods of sitting and typing at a computer.

Schedule & Pay:

• Schedule: Monday - Friday 8a-5p with weekend, evening, and holiday rotations
• Pay: Starting at $23.66 up to $35.48 depending on experience

Join Us: If you are a motivated individual with a passion for healthcare and patient support, we encourage you to apply for the Clinical Support Specialist position. Your contribution will help ensure that our patients receive the best possible care.