Clinical Team Leader - Cornerstone Hospice - Orlando Hospice House

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:
The Clinical Team Leader (CTL) is responsible for the daily clinical coordination and support of staff providing hospice care to the patient/family unit as indicated in the plan of care. Provides and manages direct care to patients.

Qualifications:

• Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license
• Minimum of two (2) years’ nursing experience
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
• Certification from HPNA obtained within two (2) years of taking the position
• Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 3/31/2023
• Mobile Driver - Valid driver’s license and automobile insurance per Company policy
• Reliable transportation to meet visit schedule
• Excellent critical decision making and problem solving skills
• Ability to use equipment with visual and auditory mechanisms
• Ability to effectively communicate in English
• Flexible schedule to meet the needs of patients
• Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area the Company serves
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors:

• Communication.  Express thoughts and ideas clearly.  Adapt communication style to fit audience.
• Initiative.  Originate action to achieve goals.
• Management Identification.  Identify with and accept the problems and responsibilities of management.
• Judgment.  Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• Planning, Organizing and Controlling.  Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources.  Monitor results.
• Leadership.  Use appropriate interpersonal styles and methods in guiding others.
• Ethics.  Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities:

• Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. 
• Coordinates employees and patient care to ensure that the needs of the patient and family are met using best standards of practice and in an efficient manner.
• Recommends alternate approaches to patient care as indicated while ensuring that policies and procedures are followed.
• Provides education to IDG members regarding symptom control, case management, Company, community and financial resources guided by Policy and Procedure.
• Enhances the clinical practice of IDG staff by performing as a role model, mentor, instructor and resource person.  Acts as primary clinical resource for clinical staff.

• Collaborates with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed.  Demonstrates respect and understanding for all clinical disciplines required for quality patient care and mentor staff in this process.
• Communicates in a clear and accurate manner.  Provides constructive feedback and resolves conflict directly.  Assists others to improve communication skills.  Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others.

• Ensures timely attention to customer concerns and complaints.  Provides outstanding customer care to patient and families.

• Assists in reviewing patient care documentation and providing on-site clinical supervisory visits to identify strengths and areas of development for the clinical staff.
• Performs other duties as assigned.

Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.):

While performing the duties of this job, the following abilities are required:  see; hear; talk; walk; use hands to finger, handle or feel.

Frequently required to:  stand; sit; reach with hands/arms; lift; bend; balance.

Occasionally required to:  pull; push; stoop/crouch; kneel; climb stairs.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.