Community Resource Specialist

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:

Part time

Department:

Community Resource & Wellness Center

All Locations:

East Boston

Position Summary:

The Community Resource Specialist will perform a wide variety of administrative and support activities to support the Care Navigation team in addressing social determinant of health needs. The Community Resource and Wellness Center supports community members with accessing basic needs such as rental assistance, food access, legal/immigration resources, domestic violence resources, and other financial supports. These functions will enable the Community Resource and Wellness Center to provide patient services efficiently and improve delivery of care. Duties will include phone intake and triage, scheduling and coordination of onsite programs such as food pantry, clothing and car seat drives. The Community Resource Specialist will also support the team with updating community resource flyers for patients, maintaining the resource database, and connecting with community based organizations to collaborate and share resources.

Essential Duties & Responsibilities           

• Promptly answer incoming calls to the Community Resource and Wellness Center and interacts with all callers in a professional, respectful, courteous, and effective manner.
• Provide phone triage, provides resource information to connect to services of immediate need
• Navigate EPIC/Care Navigation CRM to access relevant and appropriate information, document needed services
• Key staff member for food distribution: maintain sign up spreadsheets, onsite coordination of food distribution.
• Cradles to Crayons- referral entry and ordering.  Support Care Navigator in order fulfillment and distribution
• Support RAFT workshops: registering patients and reminder calls
• Oversight of CRWC email: respond to emails, schedule patients or services, create CRM for CN follow up as needed
• Support Care Navigators with the coordination of car seat program
• Update Community resource handouts
• Maintain excellent punctuality and attendance
• Promote a sense of “team work” through demonstration of self-direction and self-motivation.  Solve problems independently or knows when to seek consultation
• Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model
• Adheres to all EBNHC and departmental policies and procedures.
• Participate in required departmental activities and meetings
• Perform other related duties

Education

• High School diploma or equivalent.  Associates preferred

Experience

• 2 years customer service experience.  Priority given to those who have lived experience and reside in the communities we serve 

Skills/Abilities

• Bilingual Spanish required
• Competence in Microsoft Office Positive attitude and work ethic. 
• Good interpersonal skills and communication with all levels of management

Pay Range

$19.55 up to $29.33 based on experience