Director - Colleague Strategic Partner

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a part of the Colleague Experience Group (CEG) we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. When they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

The Director, Colleague Strategic Partner role will support the US Consumer Marketing and Product Management & Lending teams. This position will report to a VP, Colleague Strategic Partner. 

How will you make an impact in this role?

• Provide high impact consultation and solutions to our business leaders using a practical and data-driven approach.
• Understand and improve the ‘moments that matter’ in the careers of our colleagues.
• Build and execute on the talent strategy that drives business performance.
• Be proactive in the development, engagement, retention and succession of critical talent.
• Ensure colleague growth, including senior leaders, through performance and developmental feedback.
• Integrate inclusive leadership behaviors and ensure a diverse workforce that is representative of our customers and the communities in which we operate.
• Provide insights, influence and negotiate with senior leadership to define, communicate and embed the business strategy.
• Develop products, processes and tools informed by colleague data and insights. Co-creating with business leaders and CEG colleagues to ensure the solutions meet business needs.
• Lead change, end-to-end, to enable business priorities.

Minimum Qualifications

• A dedication to continuous learning demonstrated through education e.g. a Bachelor’s degree in Business Administration, Human Resources, or a related field, followed by approximately 5 – 8 years of related experience.
• Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage.
• Commercial acumen: understand our business strategy, plans, and the impact of internal and external factors.
• The ability to craft and deliver high-quality, end-to-end, colleague-centric solutions that enable business success.
• Using data to develop insights, make decisions, build solutions and drive continuous improvement.
• Knowledge of multiple CEG/HR subject areas; including employee relations, talent management, diversity, equity and inclusion, organizational effectiveness, compensation, and leadership development.
• A global mindset and experiences with different countries and cultures.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.