Enrollment Services Associate

Enrollment Services Associate

Job no: 493704
Work type: Full-time Staff
Location: Coeur d'Alene
Hiring range: $17.46 - $20.08
Work Schedule: Mon-Thurs 7:30-5pm, Fri 7:30-2:30

**hiring for 2 positions**

Excellent benefits, including retirement
15 vacation days per year
12 sick days per year
14 paid holidays
Tuition assistance

Starting pay range: $17.46 - $20.08

Pay Grade: C6 To see full classified Pay Grade Salary Structures click here

Job Summary:
The primary purpose of this position is to provide front line customer service in the Enrollment Services Center, which facilitates easy access to student support services by providing comprehensive academic and enrollment support services to students, faculty, staff, and others. The Enrollment Services Associate (ESA) plays an integral role in the recruitment and retention of students by providing admission, enrollment, advising, financial and financial aid services to students and their families, and other constituents. The ESA possesses working knowledge of FERPA to ensure information is appropriately shared, and extensive knowledge of enrollment support services and related procedures and deadlines.

Job Description linked below; (some job boards may not include active links so please click Apply Now on the NIC website or go to www.nic.edu/jobs to see full details);

Enrollment Services Associate.docx

Minimum Qualifications
Education and Experience: High school diploma or general education degree (GED) and a minimum two years full-time equivalent experience working in a customer relations position required, or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

Ability to succeed in a fast-paced, high-volume office environment

Ability to learn and use multiple software systems, including student information system, customer relations management system, document imaging, workflow, and Microsoft Office

Excellent oral and written communication skills

Ability to act as a member of a highly-functioning team and engage effectively with colleagues across other departments

Excellent customer service and interpersonal skills

Attention to detail

Ability to understand complex systems

Ability to operate shared office equipment including phone, copier, scanner

General understanding of higher education processes and procedures

Ability to maintain a positive attitude

Employment is contingent upon successful completion of background check and proof of degree if required for this position.

Application materials include; resume, cover letter

Applications ONLY accepted through the North Idaho College Website!


Advertised: October 29, 2024 Pacific Standard Time
Applications close: Pacific Standard Time

To apply, visit https://careers.pageuppeople.com/1027/cw/en/job/493704/enrollment-services-associate


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