Mail Clerk Messenger

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Mail Clerk Messenger to work Merrimack, NH

The Role
The Mail Representative will provide online data entry support, timely pick-ups and delivery of mail; assist the team in meeting all service level agreements and offer suggestions to improve existing operational processes and procedures. Representatives assist in the identification of risk and security issues while carrying out their responsibilities while exhibiting strong interpersonal skills in order to provide effective customer service.

The Expertise and Skills You Bring

• 0-2 years of relevant proven experience
• High School diploma or equivalent
• Valid driver’s license
• Lifting and carry packages of up to 50 pounds daily.
• Push hand trucks with loads of up to 200 pounds over distances that may exceed one mile throughout the day.
• Able to walk or safely drive between multiple buildings in various weather conditions.
• Able to stand, sit, bend or reach for extended periods daily.
• Sort and deliver all inbound non-trackable shipments including interoffice mail, newspapers, USPS mail, supply orders and internal distributions with outstanding accuracy and efficiency.
• Receive and reconcile inbound non-trackable and trackable shipments.
• Scan inbound shipments through X-Ray scanner and report any suspicious shipments to management or the CDS Operations Rep III/IV immediately.
• Scan trackable shipments using the Ship&Track application.
• Reconcile all trackable shipments against the delivery manifest and deliver the shipments to the business partners within the service level agreement.
• Pickup and deliver to all mail zones for multiple buildings/routes.
• Process look-up and return mail.
• Process outbound non-trackable USPS mail & complete cost center and monthly reports using Pitney Bowes Postage Metering
• Order shipping supplies through various shipping vendors and maintain sufficient stock within the operation to meet the demands.
• Provide outstanding customer service.
• Ensure that all required paperwork including delivery manifests, receiving reports, shipping reports and vendor packing slips/manifests are accurately completed and filed every single day.

The Team
Assist the CDS team in meeting all service level agreements and to provide services and solutions to business partners. They should also have the ability to demonstrate strong interpersonal skills in order to provide effective customer service. Assist CDS Operations Representative III/IV and management with special assignments as needed including providing coverage for CDS Operations Representative III as required.
 

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.