Manager Infrastructure-2469

AtlantiCare Regional Medical Center

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


POSITION SHIFT: Days

POSITION STATUS: Full-Time

REQ_NUM: 01-35862

Hours Per Week 40

Holidays Required? No

Location: 6725 Delilah Rd

Weekends Required? No


Description

POSITION SUMMARY

The Systems Manager's role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization's IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The Systems Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

QUALIFICATIONS

EDUCATION: Bachelor's Degree in Computer Science, Information Systems Management or related field.

EXPERIENCE: 10 years relevant experience required, previous technical project management and/or technical management leadership experience preferred.

PERFORMANCE EXPECTATIONS

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.*
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.*
• Participate in the development of IT strategies in collaboration with the executive team.*
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.*
• Establish service level agreements with business units.*
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.*
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.*
• Assist with the planning and deployment of infrastructure security measures.*
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.*
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.*
• Define hardware and software standards in conjunction with owners and stakeholders.*
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.*
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.*
• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.*
• Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.*
• Practice IT asset management, including maintenance of component inventory and related documentation.*
• Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.*
• Motivate a team of Network and Operating System Engineers through performance coaching, career planning and setting educational objectives.*
• Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.*
• Keep current with the latest technologies.*
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.*
• Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.*
• Use communication and team work skills to maintain successful working relationships throughout the organization. Listen effectively, builds strong relationships, maintains good rapport, and openly shares best practices, tools and expertise.*
• Treats others with respect and values their input and opinions. *
• Takes ownership of department success and goal achievement. Encourage others to be proactive and have a positive attitude.*
• Understands that one co-worker's problem is everyone's problem and works as part of a team to remediate.*
• Promotes patient, physician and employee satisfaction by uncovering customer needs through open-ended questions, clarifying expectations and anticipate the need for resolution.*
• Follows up by communicating with customers in a timely manner, even if the issue is not resolved.*
• Treats all visitors, internal staff and external vendors with AtlantiCare core values by demonstrating respect, integrity, safety, teamwork and service.*
• Identifies opportunities for cost savings appropriate to the department and organization and implement action plans that reduce costs.*
• Provides exceptional quality service and support to customer groups.*
• Follows through on commitments to customers.*
• Tailors the solutions to meet the customers' unique needs.*
• Openly accepts customer feedback.*
• Responds to customer request in a timely manner.*
• Works to eliminate barriers that interfere with providing outstanding customer service.*
• Identifies and implement methods to continuously improve processes and outcomes.*
• Understands the importance of IT systems support to the delivery of care in a 24X7 environment and ensures application availability within set standards.*
• Understands the need to provide access for clinicians and other members of the healthcare team with the right information at the right time through the availability of seamless, accurate information.*
• Adheres to all AtlantiCare and AtlantiCare Information Technology standards, policies, procedures, and meet regulatory requirements on a continual basis.*
• Recognizes that healthcare is a dynamic environment and demonstrate flexibility during times of change.*
• Redirects course to adapt to changes in business strategies and goals.*
• Effectively copes with changes, handles risk and uncertainty by remaining calm, keeping emotions in check and redirecting workloads.*
• Willingly tries new approaches to problem solving. View change as an opportunity to develop professionally.*
• Maintains understanding of healthcare/technology environment.*
• Continuously increases knowledge of industry trends and best practices by utilizing journals, publications, textbooks, seminars and training programs as appropriate to enhance personal skills and expertise.*
• Demonstrates an understanding of healthcare/technology products and services.*
• Supports the delivery and availability of tools to facilitate the services that AtlantiCare provides through our community programs.*
• Works under broad direction.*
• Works often self-initiated.*
• Is fully accountable for meeting allocated technical and/or project/supervisory objectives.*

Establishes milestones and has a significant role in the delegation of responsibilities.*

• Influences organization, customers, suppliers, partners and peers. Builds appropriate and effective business relationships.
• Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget.*
• Significantly influences over the allocation and management of resources appropriate to given assignments.*
• Performs an extensive range of varied complex technical and/or professional work activities.*
• Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts.*
• Understands the relationship between area of responsibility and customer/organizational requirements.*
• Advises on the available standards, methods, tools and applications and can make appropriate choices from alternatives.*
• Analyzes, designs, plans, executes and evaluates work to time, cost and quality targets.*
  • Understands and practices the AtlantiCare Values.*
  • Adheres to AtlantiCare Policies and Procedures.*
  • Performs other duties as assigned.*

WORK ENVIRONMENT

This position requires repetitive motion, fingering, hearing, pushing, reaching, and reading, seeing, speaking, standing and walking a majority of the time. Spends time with such equipment as computer terminal, fax machine, copier, and telephone. Occasional driving also required.

REPORTING RELATIONSHIP

This position reports to department leadership and supervises incumbents as assigned.

The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

PI254925369