Multimedia Technician

22-Jul-2024

Multimedia Technician

Faculty of Arts and Sciences

66296BR

Job Summary

The Multimedia Technician role is a part of the Science Center office (previously known as the Prep Room) that facilitates successful teaching and learning activities and events held in the Science Center building. They will need to perform and supervise complex technical workflow to support pedagogical events in classrooms and lecture halls. This includes set-up, operating, and supervising multimedia equipment use and care. This person also needs to train faculty, staff, and others to ensure a high-quality teaching and learning experience. 

This role is an integral part of the broader Education Support Services (ESS) team, but a vital part of the smaller set of technicians dedicated to the Science Center. This staff member must be a solid and reliable technician, but also someone who can communicate effectively with the broader Harvard community. This team works hand-in-hand with faculty, teaching fellows, and students. Customer service and communication skills must complement the technical abilities of this team. 

Position Description

The Multimedia Technician:

• Operates audio/video/data and additional projectors, classroom computers, assistive listening devices, Crestron operating and e-control systems, matrix and routing switchers, image capture and annotation presentation technology, live streaming, a range of portable media equipment, video and audio recording systems, and sound reinforcement. 
• Prepares and schedules lecture capture and other recordings within the Science Center; participates in post-production in conjunction with the Digital Media Specialist as required to support the needs of faculty, students, and staff. 
• Trains and assists faculty, staff, and others in setting up and operating lecture hall multimedia equipment. 
• In collaboration with team members, produces support documentation, including planning and protocol for staff, faculty, and students. 
• Assists the broader ESS team in providing services for courses and events. Specifically coordinates the use of multimedia technology with the lecture demonstration staff for in-class experiments. 
• Helps to maintain multimedia equipment; in cooperation with the operations supervisor, diagnose and troubleshoot hardware and software. 
• Liaises with ESS events coordinator to plan and support non-course events in the Science Center. 
• Work with the operations supervisor to staff and support events. 

Basic Qualifications

• High school graduate or equivalent technical school
• At least six months of experience with, audio, video, and/or multimedia technologies
• Working knowledge of computer hardware, software, and audio/video signal flow 

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. 

• Successful experience providing multimedia customer service in a fast-paced academic environment; 
• Knowledge of ITIL methodologies; 
• Proven ability to deliver professional customer service 
• Ability to manage multiple tasks simultaneously and meet deadlines 
• Analytical and troubleshooting skills and the ability to identify and resolve technical process issues.  
• Ability to work with a range of constituents and to develop solutions to service problems in a client-friendly manner; 
• Knowledge of a range of computer software and operating systems 
• Knowledge of streaming media platforms and basic video editing principles 
• Familiarity with lavaliers, handheld mics, Shure wireless microphones, Panasonic and/or Black Magic HD video cameras, HD LCD projectors, Crestron/Extron integrated room control systems, and assistive listening systems preferred 
• Strong customer service orientation  
• Excellent communication skills 

Physical Requirements

Ability to lift 25 pounds, climb ladders, and swiftly transport equipment across campus. 

Working Conditions

This position is based in Cambridge, MA.

Some evening and/or weekend shifts may be required. 

Additional Information

We regret that we are unable to provide visa sponsorship for this position.

All formal offers will be made by FAS Human Resources. 

Work Format Details

This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

Education Support Services (ESS) provides world-class audiovisual and instructional support, event and media production, training, and consulting services to faculty, staff, and students in the Faculty of Arts and Sciences (FAS).  The team supports the school’s mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment.  ESS is comprised of six service groups: Teaching & Learning Support, Integrated Audiovisual Services, Event & Media Production, Language Center, Assistive Technology Services, and Piano Technical Services. 

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Communications

Department Office Location

USA - MA - Cambridge

Job Code

402031 Media Technician IV

Work Format

On-Site

Sub-Unit

Administration and Finance

Salary Grade

053

Department

Education Support Services

Union

55 - Hvd Union Cler & Tech Workers

Time Status

Full-time

Pre-Employment Screening

Criminal, Education, Identity

Schedule

Monday - Friday 9AM-5PM

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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