30-Oct-2024
Product Manager
Harvard University Information Technology
67287BR
Position Description
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
This is a fully benefited, full-time Harvard University position that has been funded through 6/30/26. There is the possibility of renewal, contingent on funding, university priorities and satisfactory job performance.
Reporting to the Senior Product Manager, the Product Manager is a member of a high-performing team that focuses on the development and implementation of a world-class online learning platform. This is an ideal opportunity to work at the intersection of online education and technical innovation, and in an organization that values creativity, collaboration, and diverse perspectives and backgrounds.
The Product Manager will be the point person working between academic departments, the HUIT development team, and external vendors to build, launch, and maintain the Learning Experience Platform’s registration and payment system built using Salesforce.
Principal Duties and Responsibilities (Essential Functions*):
- Collaborate with Harvard schools and departments to determine, document, and prioritize end-user needs.
- Identify and remove operational roadblocks so the team can successfully collaborate to create educational value for our internal and external partners.
- Manage the roadmap for the registration and payment system of the learning experience platform.
- Serves as product owner for the scrum team.
- Write requirements/user stories, produce user flows, and create sample screens/wireframes to convey needs and solutions.
- Coordinate activities between product components by aligning scope, deadlines, and delivery with other product managers, technical teams, and developers.
- Oversee UX/UI design for responsible systems.
- Partner with QA team on test plans and user acceptance testing.
- Facilitate decision-making, manage conflicts and resolve issues, escalate critical problems to project sponsors as necessary, ensuring major decisions are aligned with Harvard’s goals and direction.
- Other duties as needed or required.
Basic Qualifications
- Minimum of five years’ post-secondary education or relevant work experience
Additional Qualifications and Skills
Required:
- 7+ years of progressive experience in technical/software development product management
- Experience
- working in an Agile environment, preferably with Scrum or Kanban
- Strong
- communication skills in writing, verbally, and visually
- organizational skills with the ability to handle detail and to see the big picture at the same time
- understanding CRM and SIS systems in the academic domain
- User-focused, collaborative, innovative, and open
- Familiarity with ServiceNow, JIRA, Confluence, and/or other tools
- Experience with B2C and/or B2B ecommerce systems
Certificates and Licenses
- Certified Scrum Product Owner, a plus
Working Conditions
- Work is performed in an office setting
Additional Information
Please provide a cover letter with your application.
Please note:
- Harvard University requires pre-employment reference and background screening.
- We are unable to provide work authorization and/or visa sponsorship.
- This position has a 180-day orientation and review period.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.
Work Format Details
HUIT actively supports hybrid work where business needs allow. The Work Format for this position can be flexible based on the needs of the candidate.
- Hybrid (Partially onsite)
All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
About Us
More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT’s core values are User Focused, Collaborative, Innovative and Open.
HUIT’s core values are:
- User-focused
- Collaborative
- Innovative
- Open
IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Information Technology
Department Office Location
USA - MA - Cambridge
Job Code
I0058P IT Project Manager IV
Work Format
Hybrid (partially on-site, partially remote)
Sub-Unit
------------
Salary Grade
058
Department
Academic Technology
Union
00 - Non Union, Exempt or Temporary
Time Status
Full-time
Appointment End Date
30-Jun-2026
Pre-Employment Screening
Identity
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
LinkedIn Recruiter Tag (for internal use only)
#LI-BT1
