Senior Analyst - Data Analytics

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The US Consumer Marketing (USCM) organization leads prospect acquisition and customer marketing for U.S. Consumer Products and Services, one of the largest growth engines within American Express. The Marketing Analytics & Investment Services (MAIS) Team within USCM is responsible for several key functions, including investment forecasting and calibrations, performance reporting, business insights, budget management & Investment Optimization (IO).

Within Investment Services, the goal of the Customer Growth Insights team is to track and broadcast USCM’s business results for existing customer marketing, relative to goals and over time. The vision for the team is to provide meaningful insights into the data, enable leadership to view and react to marketing campaign performance in real time for agile decision making, ensuring that investment dollars are continually optimized to the best investments from a customer and shareholder perspective.

We are seeking candidates for the role of ‘Senior Analyst - Customer Growth IO & Insights’. They will be joining at a critical and fascinating time in which Investment Services has integrated with the broader Marketing Analytics team and is looking to find synergies and deliver even stronger insights into customer investment performance! The individual will be responsible for applying best in class analytics to help Marketing identify and understand trends and anomalies in customer behaviors. They will become a subject matter expert on Customer Marketing reporting tools and will help monitor and ensure data quality.

The Customer Growth IO & Insights team will also be responsible for the programming of data layers that need to be incorporated into our last mile reporting.

Job Responsibilities:

• Produce insightful deep dives into Customer Treatments (ex. Cross-Sells, Upgrades and Lending treatments).
• Maintain, enhance and execute the Customer ABC engine & own integration with teams like Investment Management (IM) and Finance.
• Create, maintain, and deliver solutions based on the prioritization process.
• Cater to ad-hoc analytic and data requests to leaders.
• Deliver insights to marketing partners through ad hoc analysis.
• Collaborate with the Customer Marketing, Investment Management, Finance and Technology teams.
• Provide an incubation environment for new analytic/reporting ideas.

Minimum Qualifications

• 2+ years of experience in an Analytics environment.
• Hands-on experience working on relational databases like SQL Server or any PostgreSQL database.
• Intermediate data skills: SQL, Tableau/PowerBI, Microsoft Excel & Powerpoint.
• Ability to work in a fast-paced environment without compromising on the quality.
• Strong customer facing communication skills.
• Extreme attention to detail and accuracy – strong sense of responsibility and accountability
• Project management skills – ability to handle multiple requests and prioritize accordingly
• Relationship building skills – enjoys working as part of a larger team and fostering relationships
• Presentation skills – equally capable of creating presentation materials and presenting in front of peers and more senior leaders
• Proficiency with Excel – e.g. formulas, pivot tables, macros

Preferred Qualifications

• Bachelor’s degree or equivalent experience in Data Analytics or similar field.
• Proven experience querying large sets of data and deriving insights.
• Hands-on experience on Python (Pandas), Unix Scripting, Tableau/PowerBI reporting tools.
• Good knowledge of any public cloud environment preferably Google Cloud

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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