Supervisor Client Technologies, Office Of Technology Services - System Office University Park

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position.  A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Established in 2012, Lone Star College-University Park has been recognized nationally and internationally for its innovation, as well as its focus on student access and success. Conveniently located off SH 249 in the heart of northwest Houston, Lone Star College-University Park is known as the "community's college," providing students with highly affordable degree and certificate programs that transfer seamlessly to four-year universities or lead to direct employment. Campus facilities include the Center for Science & Innovation, the Energy & Manufacturing Institute, Learning Innovation Labs and the Geology Rock Wall. 

Location address is 20515 SH 249 (TX 249 and Louetta Road), Houston, TX 77070.

Job Description

PURPOSE AND SCOPE:

The Supervisor, Client Technologies provides technical support and analysis for College employees and students by performing a lead role in implementing support strategies.  Acts as a liaison between the client and desktop support staff in complex or sensitive situations.   A member of a 24/7/365 global department.

ESSENTIAL JOB FUNCTIONS:

• Supports and maintains PC, peripherals and in-house audio-visual equipment as required. This includes operating, maintaining, distributing, installing, configuring, repairing, and upgrading PC, various audio-visual and media products while ensuring their optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion. Responsible for technology services support. Provides end-user training and assistance where required
• Supervises other OTS employees. Monitors and oversees the daily activities of the assigned support team. Provides technical leadership, assistance, and on-the-job training, and serves as a mentor/developmental advisor, providing an example with regard to quality of work. Ensures that others comply with established standards
• Identifies, evaluates, and resolves client problems and issues, including escalated issues
• Monitors the issues requests to determine areas for preventative actions
• Coordinates the tracking of technical infrastructure
• Provides and maintains a strong technical knowledge of desktop operations and service delivery
• Works collaboratively with local administration, faculty, and support personnel in the implementation of Campus/System-wide projects; works collaboratively with campus leadership to maintain open lines of communication to ensure reliable, available, and secure technology use environment
• Troubleshoots and diagnoses desktop and any other system problems in a timely manner, and works collaboratively with Campus OTS teams to resolve issues
• Participates in asset management and budget planning process to meet needs of the Campus
• May develop factual presentations in order to inform and educate. Translates technical or procedural information into specifications or action plans. Conveys technical or complex information to others in non-technical terms
• Manages their own work tickets as well as the departmental queue
• Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to analyze data and interpret detailed information and convert to knowledge-based reports and recommendations
• Excellent verbal and written interpersonal and communication skills
• Attention to detail and the ability to successfully manage multiple tasks with overlapping time-frames while still meeting deadlines
• Strong initiative and analytical skills
• Strong working knowledge of PC's and related software, with a focus on Microsoft Office Word, Excel, and Access

PHYSICAL DEMANDS:

The work requires some physical exertion, such as long periods of standing; walking over rough, uneven or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity.

WORK ENVIRONMENT:

• Equipment used includes, PC workstation running on a LAN in Microsoft Windows or Mac environments, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office environment and outside in non-climate controlled areas
• May regularly travel to different LSC locations 
• May be fully reassigned to other LSC locations if necessary 
• May need to work weekends and outside of core business hours if necessary 

REQUIRED QUALIFICATIONS:

• Associate degree and at least 5 years related work experience, with at least 1 year of prior experience supervising in the technology industry, or an equivalent combination of education and experience
• One additional year of work experience may be substituted for each required certification
• CompTIA A+ Certification or industry recognized equivalent
• Microsoft Certified Professional (MCP) and/or Microsoft Certified Solutions Associate (MCSA)

PREFERRED QUALIFICATIONS: 

• Technology operational leadership experience in a higher education institution desired
• 6 years of related work experience
• 2 years of supervisory experience
• Project management experience
• CompTIA Project+ Certification or industry recognized equivalent
• ITIL Foundations or industry recognized equivalent
• Apple Certified Support Professional
• HP Self Maintainer
• LSC-Academy
• Crestron Certified Programmer
• JAMF Certified Technician
• JAMF Certified Administrator
• InfoComm/AVIXA Certified Technology Specialist General
• InfoComm/AVIXA Certified Technology Specialist Design
• InfoComm/AVIXA Certified Technology Specialist Installation

Salary

Hiring salary range is $60,295 - $69,339.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions.  Where your salary offer would fall in that range is determined by your related experience and education.  Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer.  The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience.  The resume should include the following information for each position listed:

• Length of time (specific months and years) of employment
• If the position was full time or part time
• If the position was paid or unpaid
• Level of degree completed including date earned.
• Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year.  By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.