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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.<h4>How will you make an impact in this role?</h4>The Manager, Reengineering Program Management, is a critical part of our Travel and Lifestyle Services (TLS) User Acceptance Testing Program (UAT) as we enhance our business model through strategy focus and execution, process improvement, governance, and communication.&nbsp; This includes defining critical metrics and roles and responsibilities, influencing partners, and connecting strategy to TLS initiatives.&nbsp; Role responsibilities will focus on Continuous Improvement, Reengineering, and Program Management, including the creation of a new Analytics team.The program manager in this role will be an instrumental thought partner in strategic program planning, support the multi-year UAT reengineering roadmap, drive regular governance processes, and ensure successful implementation of Program deliverables throughout TLS UAT.&nbsp; In addition, they will create and manage the Business Analytics and Process Improvement team.Responsibilities: <ul><li>Create and lead a newly formed User Acceptance Testing analytics team, including individual and team performance monitoring and support. </li><li>Manage multi-year project roadmaps and workplans, identifying ideal state and the strategic plan to achieve it, while ensuring progress is made on next steps towards achieving program milestones.</li><li>Manage key transformational projects, problem-solving and prioritizing throughout, to implement governance structure and ensure delivery on key objectives.</li><li>Monitor and evaluate the TLS UAT program and BAU performance through reporting and analyzing progress. </li><li>Create and execute pipeline of Continuous Improvement and Reengineering opportunities for TLS UAT. </li><li>Automate metrics reporting and removing manual inputs within the current process.</li><li>Own governance and maintenance of centralized document repository for key program and BAU materials and resources. </li><li>Influence others, often without direct authority, persuading with compelling data, facts, and conclusions. </li><li>Manage 3rd party relationships for contractor staff, including management of timesheets and financials.</li><li>Create and manage structures on-boarding process for new team resources.&nbsp;</li></ul>Minimum Qualifications:<ul><li>5+ years working in Project/Program management and driving transformation projects in business and technology organizations.</li><li>5+ years in a People Leadership role leading critical day-to-day functions including escalations, providing leadership and direction, goal setting and employee development.</li><li>Experience with driving Continuous Improvement initiatives with proven results.</li><li>Experience in driving large-scale strategic business Reengineering initiatives and driving culture change in a large organization.</li><li>Demonstrated track record of independently driving end-to-end results across priorities in a fast-paced and dynamic environment and executing flawlessly</li></ul>Preferred Qualifications:<ul><li>A self-starter with an ability to navigate ambiguity, form solutions out of white space, and easily adapt to a constantly evolving environment while continuing to make progress towards goals.</li><li>Strong relationship and collaboration skills, with the ability to communicate, build trust and influence others across diverse audiences and at all levels in an organization.</li><li>Exceptional communication skills, both written and verbal, including excellent active listening skills.&nbsp; </li><li>High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership.</li><li>Experience in developing high-quality presentations and communication materials for an executive audience.</li><li>Excellent planning and organizational skills, with a proven ability to manage multiple concurrent projects and drive results.</li><li>Strong analytic and decision-making abilities, financial acumen, and business analysis expertise.</li><li>Ability to translate high-level strategic ideas into structured opportunities, ability to create and drive implementation plan.</li><li>PMP certification and experience with SDLC and Agile methodologies.</li><li>Ability to think strategically, demonstrate flexibility, absorb new information quickly, and adapt to change.</li><li>Travel industry experience preferred.</li><li>Six Sigma certification a plus.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Program Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, we are creating a new Corporate Program Product Management (CPPM) organization to bring together all core corporate payment products including corporate cards, central billing solutions (Business Travel Account), and virtual cards. The team will spearhead the creation of best-in-class payment experiences and capabilities meeting the evolving needs of Corporate client.&nbsp;Reporting to the Vice President/General Manager (CPPM), the Manager of Business Strategy, Execution and Planning will support the day-to-day management and operations of the team while also providing analytical, strategic, and thought leadership for key projects and initiatives. The ideal candidate would be a strong problem solver, who possesses the confidence and composure to successfully manage a wide range of initiatives, while working and collaborating efficiently across multiple teams within GCS.Key Responsibilities include:<ul><li>Assist in building impactful and comprehensive presentations for key business reviews with senior management, business partners, team meetings and town halls</li><li>Provide planning and coordination support, including involvement in project management, analytics, and critical initiatives, as required</li><li>Support the management of business planning and operations (e.g., annual budget and investment planning, monthly budget accruals, forecast and team reviews, operating expense and operations/marketing management)</li><li>Support the creation of external and internal organizational communications throughout multiple channels including memos, announcements and Town Halls</li><li>Build strong working relationships across the team, as well as with business partner groups to ensure good collaboration, efficient problem solving and creative solutioning for delivering on results </li></ul>Minimum Qualifications:<ul><li>Highly motivated and action-oriented with the proven ability to react and adapt in real time to balance multiple priorities while remaining flexible and calm</li><li>Strategic and analytical problem solver with demonstrated quantitative skill</li><li>Comfort working in a fast-paced and dynamic environment</li><li>Motivated self-starter who is interested in gaining exposure to a broad set of functions across the Commercial Business</li><li>Strong professional presence and interpersonal skills with an ability to collaborate, influence, and be a standout colleague</li><li>Strong written and verbal communication skills</li><li>Ability to maintain confidentiality and operate with the highest levels of integrity</li><li>Bachelor's degree</li></ul>Preferred Qualifications:<ul><li>Knowledge of the GCS business and/or corporate environment</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Corporate Solutions Chief of Staff

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.At American Express, the Enterprise Platform team was established in 2018 to reimagine the platform solution-delivery model to improve our strategic agility, speed to market, effectiveness of delivery and transparency. Our teams build solutions by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for 20K+ Sales, CRM, and Marketers around the world.Responsibilities:We are looking for engineers with a strong foundation, which you can demonstrate through a combination of formal education, self-learning, own projects or a formal working experience. If you are not willing to learn and write code, then this is not the job for you. Please note that we are open to this role being performed in a fully remote manner.<ul><li>Develop and implement Salesforce declarative solutions, customizations, applications, extensions and integrations to deliver solutions that impact multiple platforms and products</li><li>Perform code reviews, ad-hoc pair programming; contribute to iterative improvement of tools, automation and practices used by team</li><li>Develop and&nbsp;improve&nbsp;our CI/CD workflow tools and processes</li><li>Perform ongoing refactoring of code, utilize visualization and other techniques to fast-track concepts, and deliver continuous improvement</li><li>Promote inner sourcing</li><li>Lead and mentor a team of 5-8 junior engineers</li><li>Ability to communicate and interact effectively with people of all ages and diverse backgrounds</li><li>Ability to analyze business requirements and architect/estimate solutions at various scales</li><li>Learn&nbsp;new&nbsp;technologies&nbsp;and drive opportunities for adoption</li><li>Coordinate and lead the entire solution cycle through close collaboration with product partners and engineering teams in our ecosystem</li><li>Facilitate discussions to identify alternative or different approaches to solve problems, break down barriers and drive resolution of conflicts to ensure productivity of the team</li></ul>As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology of #TeamAmex.Our ideal candidates demonstrate a strong work ethic, general engineering skills and enjoy learning.<ul><li>BS degree or higher in computer&nbsp;science&nbsp;or related field</li><li>4+ years of experience in software engineering</li><li>2+ years of Salesforce Developer Experience</li><li>2+ years of experience on an agile&nbsp;development team using a modern programming language (Apex/Java/C#/Scala/Python/Go)</li><li>Experience in leading discovery, definition and solutioning of complex requirements for a minimum of 6 cloud engagements</li><li>Multiple Salesforce implementations (8+ preferred)</li><li>Strong knowledge and prior experience in implementing Sales cloud, Service cloud and SFDX</li><li>Experience implementing 1+ customer community and 1+ partner community</li><li>Hands on Experience in Apex, Lightning Web Components, JavaScript, JavaScript based frameworks like React/Angular, and UI Frameworks</li><li>Strong knowledge of Application, data security and finance related compliance standards</li><li>Strong knowledge of microservices, Function as a Service, RESTful API development</li><li>Enterprise&nbsp;scale&nbsp;engineering&nbsp;experience (Industry standard build/test/deploy tools, e.g., Git, Bitbucket, SVN, Stack overflow, Jenkins, Maven, XLR, Jacoco, JMeter, Copado, Circle ci)</li><li>Salesforce Platform App Builder, Salesforce Admin, Salesforce Developer, Sales Cloud consultant certifications are a must</li><li>Able to&nbsp;craft&nbsp;simple, elegant, and comprehensive solutions</li></ul>Nice to Have Skills:<ul><li>Salesforce system architect and application architect certifications</li><li>Big Data, MuleSoft, Heroku and Tableau</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salesforce Engineer

American Express Travel Related Services Company, Inc. seeks Senior Managers, Digital Product Management to support the development of software products in alignment with business objectives and create business and technical documentation as required by the development lifecycle. Define product scope and objectives, ensure compliance with standards and best practices, and drive production issue management, analysis, and issue tracking. Ensure product and capability areas are controlled through a defined roadmap aimed at improving time to market, reduced operational risk, and increased business value. Create features, user stories, and acceptance test criteria within business and technology initiatives. Work closely with technology teams to develop, test, and deliver defined capabilities and rapidly iterate new solutions. Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, Mathematics, Business Administration, Business Analytics or a related field, and 2 years of experience with leading large-scale product development projects through all phases of the systems development lifecycle. Experience must include 1 year of experience with each of the following: Product design and development; business systems analysis, including requirements analysis and definition; root cause analysis, developing business process flows, and designing, building, and testing application code; presenting complex technical solutions to both technical and non-technical audiences; leading and influencing development partners in a cross-functional environment; Agile rapid application development; data analysis using SQL and Java; front end technologies; monitoring and improving billing and order management systems; MS Visio; Scrum methodologies; and User Acceptance Testing (UAT). Telecommuting is available up to 2 days per week.Job Location: New York, NY Salary Range: $90,000.00 - $170,000.00 annually&nbsp;We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location. #LI-DNI

Senior Managers, Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.In August 2020, American Express launched a new network in mainland China through our joint venture, Express Company (EC). Amex is the first foreign network to operate in China, and this represents a significant opportunity for us to compete in one of the largest and most advanced payments markets in the world. The Enterprise China Management (ECM) team partners across EC and Amex to build the China business and capitalize on this incredibly exciting opportunity for growth.&nbsp;The Director role will be focused on liaising with key members of Express Company and other internal Amex stakeholders to develop and execute our product and benefits initiatives. In addition, this role will be responsible in taking a leading role in defining the market’s product and issuer engagement strategy.Key Responsibilities include:<ul><li>Act as key relationship manager in partnership between Amex and Express Company; interface with product and benefits leads at Amex and EC</li><li>Define product-line strategy for credit and debit products; identify ways to innovate and evolve products to drive growth of business</li><li>Lead oversight of product launches in China, ensuring operational excellence</li><li>Track product performance and derive insights to inform EC strategy setting</li><li>Manage EC’s product strategy execution and make informed exceptions decisions based on business rationale and data analysis</li><li>Drive growth of the premium segment for EC, including devising long-term premium servicing strategy and tracking third party performance</li><li>Oversee extension of Amex global benefits to products in China and support development of new benefits, including opportunity identification, negotiations, contracting, and fulfillment</li><li>Drive delivery against EC timelines by managing relationships with stakeholders, identifying opportunities and obstacles/risks and developing strategic recommendations</li><li>Work with EC and AXP stakeholders to troubleshoot and resolve any potential customer escalations</li><li>Serve as the face of the China business to Amex stakeholders and represent EC in key business decisions / business development discussions</li><li>Bring AXP best practices and thought leadership to EC while becoming a go-to-expert on the China market and consumer trends</li></ul>Qualifications: <ul><li>8+ years of relevant experience, with expertise in financial products, partner management, and/or benefits strategy </li><li>Adept at forming thoughtful and considered perspectives and defining a plan/roadmap</li><li>Adaptable and comfortable working on a variety of initiatives, many without an established process or solution</li><li>Ability to bring structure to imperfect information, problem solve, and define ways of doing new things</li><li>Ability to execute on strategy and pivot as priorities and scenarios shift</li><li>Strong partner management skills with the ability to manage internal and external partners at varied band levels; aptitude for influencing in complex situations</li><li>Strong work ethic with an intense will-to-win and demonstrated personal excellence with attention to detail</li><li>Effective written and verbal communicator with strong executive presence</li><li>Ability to coach strategic thought and high-quality work; prior people management experience preferred</li><li>Working proficiency in Mandarin (speaking and writing) highly preferred; knowledge of China cultural norms and market nuances preferred&nbsp;</li><li>Flexibility to work across multiple time zones, as needed</li><li>Ability to travel to mainland China, estimated once a quarter</li></ul>Hybrid – based in NYC, three days in officeSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Enterprise China Management, Product & Benefits

American Express Travel Related Services Company, Inc. seeks Senior Managers, Financial Systems under the supervision of a Director, to work with financial stakeholders to determine accounting, reporting and control requirements for system development. Assess Financial Systems and identify changes needed to basis requirements. Perform data analysis to develop solutions and implementation of the requirements. Partner with key stakeholders to design, build, test, and implement changes to fulfill process requirements and ensure data integrity, accuracy, and completeness. Review updates to project deliverables, process flows, accounting, and reporting flows to enhance financial systems. Develop key financial insights for presentations throughout the Finance organization.Position requires a Master’s degree in Computer Science, Business Analytics, Information Systems, Engineering, or a related STEM field, and 2 years of experience with the development of financial technology systems. Experience must include: 1 year of experience with accounts payable and accounts receivable processes in credit card industry; 1 year of experience with accounting, financial reporting, and management reporting; 1 year of experience with end-to-end IT project planning using Clarity and Sharepoint; 1 year of experience with ASP.NET, C#.Net, CSS/HTML5, JavaScript, SSIS, SSRS, Tableau, and VBA; 1 year of experience with Relational Database and Data Management concepts using SQL; 1 year of experience with accounting concepts to implement Automated Ledgering using Oracle Financial Accounting Hub and General Ledger; and 1 year of experience with Service Management and Operation Support for critical tier applications in local and international markets using Service Now and Infoman. Telecommuting is available up to 2 days per week.Job Location: Sandy, UT Salary Range: $90,000.00 to $165,000.00 annuallyWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI

Senior Managers, Financial Systems

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the SFO Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 5am – 10pm daily. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksSalary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge - JFK

American Express Company seeks Managers, Risk Management to develop business strategies and risk management solutions, leveraging commercial or consumer bureau data. Analyze structured and unstructured data and translate data using statistical, financial, machine learning, or business intelligence techniques. Collaborate with technology and other groups on integration and implementation of risk management policies and business strategies. Identify and evaluate new data sources (regulated and non-regulated) that could add incremental profitability to American Express’s products/services. Utilize industry and internal best practices and incorporate regulatory feedback as needed to drive continuous improvement in risk management methodologies and frameworks.Position requires a Master’s degree in Finance, Statistics, Mathematics, Econometrics, Operations Research, Engineering, Computer Science, Business Administration, or a related field, and 2 years of experience with risk analysis. Experience must include 1 year of experience with each of the following: Risk management; Financial modeling and statistical modeling techniques, including A/B testing, econometrics, regression, cluster analysis, segmentation, data and text mining; Big Data tools and platforms, including Hadoop, Pig, Hive, and Mahout; Translating complex analyses for technical and non-technical audiences; Working with technical, analytical, business, and non-technical teams; and Project management, Python, R, SAS, SQL, and driving transformational projects. Telecommuting is available up to 2 days per week. Job Location: Phoenix, AZSalary Range: $80,000.00 - $155,000.00 annuallyWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI

Managers, Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the CBE organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformationThe Manager role will report into the Director of Strategy &amp; Governance leading one of Amex's multi-year strategic transformation program.&nbsp;How will you make an impact in this role?You will be joining one of the high priority program that touches many Amex's cross-functional business units. The Manager - Strategy and Operations will partner closely with teams such as Finance, Technology, GCO, Compliance and many Centers of Excellence across American Express, to ensure we create and deliver the best products for our Commercial customers.&nbsp;Core Responsibilities:<ul><li>Support design and implementation of program governance model and activities</li><li>Work cross-functionally with product, technology, marketing, sales, etc. to identify, document, and evaluate impact of change to ensure delivery of build for Oculus (Net New AENB (American Express National Bank) and Compliance requirements)</li><li>Develop and implement overall change management strategy, roadmap, and plan including organizational, customer, and technology components</li><li>Support developing communications and presentation materials (e.g., decks, talking points, etc.) for executive-level audiences and regulators</li><li>Clearly communicate project status up to top level management; reporting on progress, raising key decisions and issues for resolution</li><li>Drive program vision, program plan handling each initiative throughout with clear communications to ensure success</li><li>Build relationships across American Express and AENB teams</li><li>Collaborate closely with external parties (including regulators and consulting partners) and helping support all engagements to ensure key decisions are made and progress is achieved</li></ul>Minimum Qualifications:<ul><li>You are a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance</li><li>Project Management experience with track record of operating / running large scale complex enterprise transformation programs</li><li>Exceptional professional communication skills – clear, logical, structured, outcome oriented</li><li>Experience developing communication materials, plans and presentations&nbsp;</li><li>Business maturity and demonstrated potential to influence</li><li>Adaptable interpersonal skills, high energy, and a proven team-first mentality</li><li>High level of integrity with ability to handle sensitive issues with complete confidentiality</li><li>Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities</li><li>Curiosity, a willingness to learn &amp; a sense of ownership and accountability</li><li>Bachelor's Degree Required&nbsp;</li></ul>Preferred Qualifications:<ul><li>Demonstrated experience in supporting sustained change and change management efforts</li><li>Samples of deck/presentation work</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Strategy and Operations

American Express Company seeks Managers, Data Governance to collect and analyze data across business units to ensure compliance with related internal data management policies. Inspect data to assess the efficiency and effectiveness of the company's data governance capabilities, consistent with governing corporate standards. Collect, document, and ensure retention of critical data and related information for UAT purposes. Prepare reports, interpreting and evaluating issues with user requirements, to detect insufficient controls, inspect anomalies, and re-tool data governance policies and procedures to ensure optimal compliance. Recommend changes to best practices and methodologies to assist in the implementation of data governance concepts.Position requires a Master’s degree in Statistics, Mathematics, Data Science, Analytics, Business Administration, Information Systems, Economics, Computer Science, Engineering, or a related field, and 2 years of experience with the creation and execution of formal data governance and data management programs. Experience must include 2 years of experience with each of the following: data management and data governance concepts, including metadata, lineage, and data quality; performing validation checks on data quality rules; data management tools, including SQL; conducting root-cause analysis of data quality issues; data reporting using SQL; and Confluence, Jenkins, JIRA, POSTMAN, pricing engine test, regression testing, REST, SOAP Web Services, Splunk, TestLink, and User Acceptance testing (UAT). Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZSalary Range: $100,000.00 to $165,000.00 annuallyWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI

299 American Express Jobs