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<h4>Position</h4>Reporting to an Area Manager, the Transition Specialist (TS) is primarily a service provider of Hire Heroes USA’s Client Services to active-duty service members, veterans, and military spouses. The TS functions as the primary support to clients providing coaching on pre-and post-employment.&nbsp; The TS provides informed mentorship related to future career planning and skill-building in support of client’s job market readiness, addressing career discovery and decision-making, experience development, personal branding, networking, and job search feedback.&nbsp; The TS will act as an advocate of the program to external stakeholders and a subject matter expert on all matters related to the military transition process.&nbsp; Most of the TS time will be spent interacting with clients in person, on the phone, or via email, to educate the client on effective job search techniques, improve the client’s resume, develop the client’s interview skills, and assist with job placement, when able. The successful candidate should possess career coaching, resume writing, public speaking, and outreach experience.&nbsp;This is a full-time, remote position.&nbsp;Preferred states: California, Oregon, Washington, Nevada, Arizona<h4>Responsibilities</h4><ul><li>Conducts needs assessments, identifying specific performance and knowledge gaps; educate clients on job search skills and industry trends</li><li>Review, create and revise professional and personalized resumes for all clients in accordance with Client Services standards; provide guidance and direction to the client on effective tailoring; provide a professional level resume reformatting, grammatical corrections, and targeted content ensuring accuracy and strategic phrasing of responsibilities and accomplishments</li><li>Develop job search strategies and provide job lead generation coaching personalized to the client’s needs and desired career goals</li><li>Manage a pool of active job seekers and maintain communication at a regular cadence in accordance with Client Services standards; advise clients on the job search process, answer questions, and equip them with the tools and resources needed to land a fulfilling job in their chosen discipline</li><li>Provide education and career guidance to clients via 1:1 phone sessions, email, and text. &gt;25% of time conducting periodic follow-up providing job search coaching and additional services&nbsp;</li><li>Implement career offerings such as mentor sessions and online workshops that deliver asynchronous and synchronous career content to clients related to topics such as career exploration and planning, job search tactics, and networking</li><li>Maintain an in-depth understanding of various aspects of career planning; stay aware of significant changes or developments within the field</li><li>Contribute to thinking on how we can best serve our users in the long-term by providing feedback to leadership about frontline experiences</li><li>Support events and initiatives by cultivating collaborative partnerships with internal and external stakeholders as an ambassador of the program</li><li>Maintain quality, accuracy, and privacy of assigned client information in the Hire Heroes USA content- management system per Client Services standards</li></ul><h4>Desired Skills and Experience:</h4><ul><li>Bachelor’s degree or equivalent professional experience</li><li>Basic proficiency with Salesforce Lightning&nbsp;</li><li>Advanced proficiency with Microsoft Office Suite, Google Suite, Zoom, and Social Media platforms such as LinkedIn, Instagram, and Facebook</li><li>Knowledge of fundamentals of career exploration, effective job search tactics, and strategy, and overall career planning and management</li><li>Outstanding oral and written communication skills, high emotional intelligence, and the ability to translate career topics to audiences of widely different levels of experience and knowledge</li><li>Ability to gather and synthesize large amounts of information to develop the expertise needed to support the evolving needs of the Client Services team</li><li>Ability to create and manage relationships via phone, text, and email with a demographically diverse client population at varying stages of their education, work, and life</li><li>Strong listening and communication skills, with the ability to adjust your style across a diverse set of conversations</li><li>Experience with public speaking – able to present/speak on webinars, workshops, podcasts, and other public platforms</li></ul>Work Environment/Physical Demands<ul><li>General office environment; temperature controlled</li><li>Routinely uses standard office equipment, e.g. copiers, phones, computers</li><li>Sitting for extended periods of time</li></ul>Estimated New Hire Salary: $46,850 - $52,782 annually&nbsp;Hire Heroes USA may offer additional compensation to include annual bonuses, merit increases, cost of living, special or extra assignments outside scope of the role, cell phone stipend, internet stipend, relocation, awards, compensatory time off, overtime, and gaining knowledge and proficiency through certifications and licensing.Benefits Offered:<ul><li>100% company-sponsored Medical, Dental, and Vision premium coverage for employee</li><li>100% company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance</li><li>Free Tele-Health Appointments</li><li>Medical Flexible Spending Account&nbsp;</li><li>Dependent Care Flexible Spending Account</li><li>17 Paid Holidays&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Paid Sick Leave</li><li>Paid Medical Leave and Family Care after one year of employment</li><li>Paid Short Term Military Leave</li><li>Paid Bereavement Leave</li><li>401K with company match and immediate vesting</li><li>Employee Assistance Program</li></ul>#LI-Remote All applicants must upload both a cover letter and resume. About this Company: MISSION Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce. As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients. VISION Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy. CORE VALUES Integrity, Passion, Effectiveness and Collaboration Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success. Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients. For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website. Hire Heroes USA is an equal opportunity employer with a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, gender, marital status, pregnancy, sexual orientation, gender expression or identity, domestic violence victim status, national origin, ancestry, disability, genetic information, military or veteran status, or any other protected factor. This policy applies to all terms and conditions of employment, including, but not limited to recruitment, hiring, assignment, promotion, compensation, training, leaves of absence and termination. Sexual harassment or harassment based on other protected group status, as defined by law is also prohibited.

Hire Heroes USA

Transition Specialist - West Region

<h4>Reporting to the Director of Client Programs, the Senior Program Manager, Northwest will serve as a key strategic leader, spearheading Hire Heroes USA's partnerships, brand representation, client engagement, and community relationships across Washington and Oregon. This role provides oversight for the Northwest Field Team; serves as the head liaison in the community to recruit Hire Heroes USA’s clients, and furthers relationships with local military installations and other military-connected groups and local officials.&nbsp;</h4>&nbsp;<h4>This position requires a visionary approach, combining high-level strategic planning with tactical execution. The role will be instrumental in fostering cross-functional collaboration, working closely with program funders, internal teams, and diverse stakeholders to architect comprehensive strategies. The Senior Program Manager will be responsible for developing expansive program scopes, defining critical deliverables, allocating resources efficiently, crafting detailed work plans, managing substantial budgets, and establishing timelines for new initiatives and grant efforts. This role will collaborate closely with internal teams, including Marketing and Communications, Operations, Capacity Building, Corporate Partnerships, and Client Services, to ensure seamless client service delivery, maintain brand consistency, and leverage organizational resources effectively.</h4><h4>This is a full-time, hybrid position. The Senior Program Manager must live within a reasonable commuting distance of our Federal Way, Washington area office and be on-site regularly. Responsibilities&nbsp;&nbsp;</h4><h4>Partnership Oversight</h4><ul><li>Spearhead strategic partnerships and program direction, developing comprehensive project plans with timelines, budgets, and resource allocation to ensure successful outcomes</li><li>Define and communicate project goals, scope, and deliverables to both internal and external stakeholders, including risk assessment and mitigation strategies</li><li>Develop, implement, and continuously refine comprehensive strategies to recruit and retain clients, leveraging data-driven insights and regional trends to maximize outreach effectiveness</li><li>Establish, nurture, and expand strategic relationships with military installations, veteran service organizations, government agencies, and local officials to create a robust network of support for veteran and military spouses employment initiatives</li><li>Manage regional budgets and resources, including forecasting, allocation, and optimization, to ensure fiscal responsibility while maximizing program effectiveness and growth potential</li></ul>&nbsp;Internal Collaboration<ul><li>Support Corporate Partnerships department in business outreach efforts, assisting with veteran and military spouses hiring initiatives, employment opportunity creation, and partnership development across diverse business scales within the region ensuring proper handoff to Corporate Partnerships team members for continued fostering and cultivation</li><li>Champion volunteer involvement by collaborating closely with the Volunteer Program to create diverse, meaningful opportunities for community engagement, including mentorship roles, event support, and skills-based volunteering, while ensuring volunteers feel valued and their efforts align with organizational goals and client needs and adhering to organizational policies and best practices for volunteer engagement</li><li>Proactively identify and pursue strategic partnership opportunities with complementary organizations, educational institutions, and government entities to expand the program's reach, enhance service offerings, increase overall impact in the region, and coordinate with appropriate internal stakeholders to advance strategic initiatives.&nbsp;</li></ul>&nbsp;Personnel Management&nbsp;<ul><li>Provide oversight to the Field Team, focusing on training, performance evaluations, and professional development, to ensure efficient operations and achievement of program goals&nbsp;</li><li>Stay at the forefront of veteran and military spouses affairs, employment trends, legislative changes, and community needs through ongoing research, professional development, and active participation in relevant forums and associations, using this knowledge to continuously improve and adapt program offerings</li><li>Foster a culture of continuous improvement that values learning and commitment to quality</li><li>Support organization events and fundraisers as needed</li><li>Approximate travel requirement 30%</li></ul>&nbsp;Desired Skills &amp; Qualifications<ul><li>Demonstrated ability to lead teams, while productively and collaboratively engaging others at varying levels of seniority within and outside an organization</li><li>Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches.</li><li>Ability to monitor and assess the performance of self, other individuals, and organizations to make improvements and take corrective action</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Demonstrated ability to manage competing priorities and multiple projects and initiatives&nbsp;</li><li>Ability to compile and present public briefings to senior leaders</li><li>Advanced proficiency with Microsoft Office Suite and G-Suite applications, specifically Word/Docs, PowerPoint/Slides, and Excel/Sheets</li><li>Proficient with Salesforce highly desired</li></ul>&nbsp;Work Environment/Physical Demands<ul><li>General office environment; temperature-controlled</li><li>Routinely uses standard office equipment, e.g. phones, computers</li><li>Sitting for extended periods</li><li>Travel 30% of the time throughout Washington and Oregon&nbsp;</li></ul>&nbsp;Hire Heroes USA may offer additional compensation to include annual bonuses, merit increases, cost of living, special or extra assignments outside the scope of the role, cell phone stipend, internet stipend, relocation, awards, compensatory time off, overtime, and gaining knowledge and proficiency through certifications and licensing.&nbsp;Estimated New Hire Salary: $78,200 - $84,541 annually. This range represents base pay plus a +15% cost of living adjustment.&nbsp;Benefits Offered<ul><li>Medical, Dental, and Vision benefits</li><li>Short-Term Disability, Long-Term Disability, and Life Insurance</li><li>Free Tele-Health Appointments</li><li>Medical Flexible Spending Account&nbsp;</li><li>Dependent Care Flexible Spending Account</li><li>Paid Holidays&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Paid Sick Leave</li><li>Paid Medical Leave and Family Care after one year of employment</li><li>Paid Short-Term Military Leave</li><li>Paid Bereavement Leave</li><li>401K with company match and immediate vesting</li><li>Employee Assistance Program</li></ul> All applicants must upload both a cover letter and resume. About this Company: MISSION Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce. As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients. VISION Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy. CORE VALUES Integrity, Passion, Effectiveness and Collaboration Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success. Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients. For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website. Hire Heroes USA is an equal opportunity employer with a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, gender, marital status, pregnancy, sexual orientation, gender expression or identity, domestic violence victim status, national origin, ancestry, disability, genetic information, military or veteran status, or any other protected factor. This policy applies to all terms and conditions of employment, including, but not limited to recruitment, hiring, assignment, promotion, compensation, training, leaves of absence and termination. Sexual harassment or harassment based on other protected group status, as defined by law is also prohibited.

Senior Program Manager, Northwest

Position Reporting to an Area Manager, the Transition Specialist (TS) is primarily a service provider of Hire Heroes USA’s Client Services to active-duty service members, veterans, and military spouses. The TS functions as the primary support to clients providing coaching on pre-and post-employment.&nbsp; The TS provides informed mentorship related to future career planning and skill-building in support of client’s job market readiness, addressing career discovery and decision-making, experience development, personal branding, networking, and job search feedback.&nbsp; The TS will act as an advocate of the program to external stakeholders and a subject matter expert on all matters related to the military transition process.&nbsp; Most of the TS time will be spent interacting with clients in person, on the phone, or via email, to educate the client on effective job search techniques, improve the client’s resume, develop the client’s interview skills, and assist with job placement, when able. The successful candidate should possess career coaching, resume writing, public speaking, and outreach experience. This is a full-time, remote position. Preferred States: Colorado, Utah, Texas, New Mexico, Wyoming, Oklahoma, and Kansas.&nbsp;<h4>Responsibilities</h4><ul><li>Conducts needs assessments, identifying specific performance and knowledge gaps; educate clients on job search skills and industry trends</li><li>Review, create and revise professional and personalized resumes for all clients in accordance with Client Services standards; provide guidance and direction to the client on effective tailoring; provide a professional level resume reformatting, grammatical corrections, and targeted content ensuring accuracy and strategic phrasing of responsibilities and accomplishments</li><li>Develop job search strategies and provide job lead generation coaching personalized to the client’s needs and desired career goals</li><li>Manage a pool of active job seekers and maintain communication at a regular cadence in accordance with Client Services standards; advise clients on the job search process, answer questions, and equip them with the tools and resources needed to land a fulfilling job in their chosen discipline</li><li>Provide education and career guidance to clients via 1:1 phone sessions, email, and text. &gt;25% of time conducting periodic follow-up providing job search coaching and additional services</li><li>Implement career offerings such as mentor sessions and online workshops that deliver asynchronous and synchronous career content to clients related to topics such as career exploration and planning, job search tactics, and networking</li><li>Maintain an in-depth understanding of various aspects of career planning; stay aware of significant changes or developments within the field</li><li>Contribute to thinking on how we can best serve our users in the long-term by providing feedback to leadership about frontline experiences</li><li>Support events and initiatives by cultivating collaborative partnerships with internal and external stakeholders as an ambassador of the program</li><li>Maintain quality, accuracy, and privacy of assigned client information in the Hire Heroes USA content- management system per Client Services standards</li></ul><h4>Desired Skills and Experience:</h4><ul><li>Bachelor’s degree or equivalent professional experience</li><li>Basic proficiency with Salesforce Lightning</li><li>Advanced proficiency with Microsoft Office Suite, Google Suite, Zoom, and Social Media platforms such as LinkedIn, Instagram, and Facebook</li><li>Knowledge of fundamentals of career exploration, effective job search tactics, and strategy, and overall career planning and management</li><li>Outstanding oral and written communication skills, high emotional intelligence, and the ability to translate career topics to audiences of widely different levels of experience and knowledge</li><li>Ability to gather and synthesize large amounts of information to develop the expertise needed to support the evolving needs of the Client Services team</li><li>Ability to create and manage relationships via phone, text, and email with a demographically diverse client population at varying stages of their education, work, and life</li><li>Strong listening and communication skills, with the ability to adjust your style across a diverse set of conversations</li><li>Experience with public speaking – able to present/speak on webinars, workshops, podcasts, and other public platforms</li></ul> Work Environment/Physical Demands<ul><li>General office environment; temperature controlled</li><li>Routinely uses standard office equipment, e.g. copiers, phones, computers</li><li>Sitting for extended periods of time</li></ul> Estimated New Hire Salary: $46,850 - $52,782 annually Hire Heroes USA may offer additional compensation to include annual bonuses, merit increases, cost of living, special or extra assignments outside scope of the role, cell phone stipend, internet stipend, relocation, awards, compensatory time off, overtime, and gaining knowledge and proficiency through certifications and licensing. Benefits Offered:<ul><li>100% company-sponsored Medical, Dental, and Vision premium coverage for employee</li><li>100% company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance</li><li>Free Tele-Health Appointments</li><li>Medical Flexible Spending Account</li><li>Dependent Care Flexible Spending Account</li><li>17 Paid Holidays</li><li>Paid Time Off</li><li>Paid Sick Leave</li><li>Paid Medical Leave and Family Care after one year of employment</li><li>Paid Short Term Military Leave</li><li>Paid Bereavement Leave</li><li>401K with company match and immediate vesting</li><li>Employee Assistance Program</li></ul> #LI-Remote All applicants must upload both a cover letter and resume. About this Company: MISSION Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce. As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients. VISION Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy. CORE VALUES Integrity, Passion, Effectiveness and Collaboration Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success. Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients. For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website. Hire Heroes USA is an equal opportunity employer with a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, gender, marital status, pregnancy, sexual orientation, gender expression or identity, domestic violence victim status, national origin, ancestry, disability, genetic information, military or veteran status, or any other protected factor. This policy applies to all terms and conditions of employment, including, but not limited to recruitment, hiring, assignment, promotion, compensation, training, leaves of absence and termination. Sexual harassment or harassment based on other protected group status, as defined by law is also prohibited.

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