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<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><h4>Position Summary</h4><p>At Mill Creek Residential Trust, the Property Accountant’s primary responsibility is to provide timely and accurate accounting information to both internal and external customers by preparing monthly financial statements while incorporating accounts receivable, accounts payable, and journal entries.</p><h4>Essential Functions/Responsibilities</h4><ul><li>Financial statement preparation including preparing and posting appropriated journal entries, analysis of the balance sheet and income statement accounts to ensure accuracy.</li><li>Preparation of bank reconciliations for all legal entities.</li><li>Responsible for cash management for assigned portfolio including various funding requests.</li><li>Prepare monthly joint venture financial packages due to manager to send to joint venture partners.</li><li>Assist auditors in performing year-end audits of financial statements.&nbsp;</li><li>Prepare proration workbooks for property sales.</li><li>Upload/post and reconcile monthly activity in partners’ software.</li><li>Assist senior accountant in responding to partner questions.</li><li>Assist with training on-site staff</li><li>All other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>Bachelor’s degree in accounting or other related field, required&nbsp;</li><li>Minimum 5 years of Business Management Accounting experience, preferred</li><li>Understanding of accounting principles and ability to read financial statements, preferred</li><li>Familiar with general ledgers, chart of accounts and brokerage statements, preferred</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Multi-family real estate industry experience with an emphasis in construction is preferred.</li><li>Experience in a wide variety of accounting software systems, preferably Yardi.</li><li>Multi-company/property experience.</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Mill Creek Residential

Property Accountant

<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><p>The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.</p><p>Reports to: Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine the exact "day-to-day" duties. Decisions will take into account the Leasing Consultants skills, experience, career goals, and how the individual best fits the working requirements of the community.</p><h4>Essential Functions/Responsibilities</h4><p>Sales and Marketing</p><ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences</li><li>Professionally present the community and homes along with specific features and benefits</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, home models, and “market ready” homes are in impeccable condition</li><li>Share promotional ideas and events for marketing timeline</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins such as walking home, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul><p>Customer Service</p><ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul><p>Operational Standards</p><ul><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Attend any training classes/meetings as required or recommended by management</li><li>Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Post Craigslist ads daily to generate traffic</li><li>Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED) preferred</li></ul><ul><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family, single family rentals, built to rent, or related property management experience, retails sales or hospitality experience</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Ability to take ownership of resident issues and/or concerns and come to a resolution</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Leasing Consultant- SFR

<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><p>The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.</p><h4>Essential Functions/Responsibilities</h4><p>Financial Performance</p><ul><li>Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.</li><li>Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value</li><li>Oversee pricing and occupancy strategies</li><li>Assist in preparation of community budget</li><li>Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations</li><li>Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels</li><li>Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards</li><li>Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction</li><li>Address and complete all other duties as assigned</li></ul><p>Sales and Marketing</p><ul><li>Oversee sales, lease renewals, move-in and move-out process</li><li>Oversee administration and completion of the resident renewal program, move-in and move out process</li><li>Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors</li><li>Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly</li><li>Participate in Revenue Management calls when applicable</li><li>Address and complete all other duties as assigned</li></ul><p>Operating Standards</p><ul><li>Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance.&nbsp; Inspect what you expect.</li><li>Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations</li><li>Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level</li><li>Partnering with Service Manager, recommend capital improvements for community</li><li>Manage contracts with 3rd party service providers</li><li>Address and complete all other duties as assigned</li></ul><p>Associate Management and Development</p><ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes.</li><li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates.&nbsp; Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development.&nbsp; Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred</li><li>3-5 years of multi-family or related property management experience or equivalent experience</li><li>2 years supervisory experience</li></ul><ul><li>Commitment to, and passion for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing</li><li>Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management</li><li>Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes</li><li>Supervise subordinates and provide feedback and coaching resulting in improved performance</li><li>Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper</li><li>Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Community Manager

<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><p>The Training Manager- Software Operations will provide the operations training necessary for associates to develop skills needed to meet the business objectives of the property. The Training Manager- Software Operations will deliver software, processes, and other training. Additionally, this role will ensure the consistent application of best practices to maintain the integrity of software systems in alignment with the policies and procedures set by the Property Management department. The Training Manager- Software Operations will demonstrate the facilitation and communication skills necessary to engage learners with varying skill levels.</p><p>This position will work closely with the Sr. Training Manager- Operations, Property Management associates, and all other support departments. </p><h4>Essential Functions/Responsibilities</h4><ul><li>Develop an extensive working knowledge of property operations and related applications.</li><li>Create and maintain training materials, including job aids and e-learning courses for systems-based coursework.</li><li>Manage the company training calendar for software operations training sessions.</li><li>Deliver training programs through both web-based and on-site methods to an internal audience.</li><li>Troubleshoot training-related issues reported by internal customers and provide support and training solutions via phone, email, Teams, or other methods.</li><li>Serve as a resource in the implementation of system and process implementations.</li><li>As required, work with the internal departments and/or vendors during the rollout of new systems to learn the systems and test workflow for training documentation.</li><li>Act as an internal consultant to the company and the learning and development team to troubleshoot and resolve software process issues.</li><li>Stay informed of trends in the apartment industry and in the learning and development field.</li><li>Performs other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>Experience with Yardi required</li><li>Experience with Entrata required</li><li>Experience with the development and delivery of training programs required</li><li>Multi-family housing industry experience is highly preferred</li><li>Exposure to several multi-family operational software applications, including revenue management, EliseAI, ILS, lead tracking, resident portals, utility billing, and resident screening a plus.</li><li>Experience with diagnosing problems with software products a plus</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Strength in both classroom and online training delivery methods</li><li>Ability to travel to other MCRT offices and properties, up to 50% of the time.</li><li>Strength in communicating technical information in non-technical terms</li><li>Excellent customer service and interpersonal skills; ability to relate to others</li><li>Professional verbal and written communication skills</li><li>Maintain flexibility and creativity in a variety of situations</li><li>Strong organizational and time management skills, consistently sets goals and meets deadlines</li><li>Working knowledge of Microsoft Outlook, Word, PowerPoint, Camtasia, Zoom, and GoToWebinar.</li></ul><h4>Pay Range: $90,000 - $95,000</h4><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Software Operations Manager

<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><p>At MCRT the Vice President of Single-Family Rental Construction will oversee a Divisional SFR construction program and be responsible for coordinating the office and field personnel in conjunction with the Division President. Additionally, this position will work closely with the MCRT SFR Development Team and be responsible for supporting preconstruction activities, maintaining relationships with partners, lenders and consultants.</p><h4>Essential Functions/Responsibilities</h4><ul><li>Manage the efforts of SFR MCRT Divisional construction teams.</li><li>Manage all aspects of reporting of project costs, schedule compliance and quality control using various types of reporting systems.</li><li>Participate in and take a leadership role in all aspects of the SFR development, preconstruction and construction phases of projects.</li><li>Direct value engineering efforts to achieve efficiencies in construction costing.</li><li>Oversee the bidding process, selection of and negotiations with subcontractors and vendors as needed.</li><li>Recruit, assign and manage as necessary, the operations team for the division.</li><li>Ensure the various construction operations secure and maintain all required and necessary licensing and insurance.</li><li>Participate and play an active role in construction team building.</li><li>Maintain good and proper working relationships with Associates, Subcontractors, Vendors, Consultants, Investors, Lenders and other industry counterparts.</li><li>Manage the divisional business unit as a separate division and be accountable for overall P&amp;L, overhead and business operations.</li><li>Administer, approve and oversee divisional SFR construction management team budgets including salaries and office expenses in accordance with MCRT policies and reporting requirements.</li><li>Meet with property management as necessary to ensure appropriate product turnover quality.</li><li>Prioritize and ensure compliance with MCRT safety and risk management policies and practices.</li><li>Provide leadership, direction and guidance in construction procedures, building codes, estimating, budgeting, scheduling, and safety practices.</li><li>Take a leadership role in responding immediately to emergencies and acts of God that may have impacted either projects under construction or completed.</li><li>All other duties as assigned.</li><li>Some Travel is Required</li></ul><h4>Education and/or Experience</h4><ul><li>Bachelor’s or Post-graduate degree in Architecture, Engineering, Construction or Business Management.&nbsp; Significant and applicable prior experience in a similar position may be considered in lieu of a Bachelor’s degree.</li><li>Minimum of 10 years Construction experience including business operations and preconstruction</li><li>Career focused in the construction industry, particularly high-density residential property development</li><li>Job Cost and Schedule Management</li><li>Prior Business Unit/Profit &amp; Loss management experience is preferred.</li><li>Prior experience managing at least 4 to 6 direct reports and 2 to 4 projects simultaneously</li><li>Strong Estimating and Purchasing Experience</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Interact with and maintains a cooperative working relationship with associates, consultants, contractors and permitting authorities using poise and diplomacy</li><li>Ability to communicate well in English both written and verbally</li><li>Maintain a calm demeanor under stress</li><li>Written communications and presentations in a professional concise manner</li><li>Comfort in speaking before an audience with confidence using appropriate communication skills/style</li><li>Comfortable with the use of consensus building as part of problem-solving</li><li>Working knowledge of Microsoft Word, Excel, Outlook and MS project.&nbsp; Competency in Procore and Textura a plus.</li><li>Strong organization, time-management, verbal and written communication skills.</li><li>Strong Estimating Experience</li><li>Purchasing Operations</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Vice President of Construction Single Family Rental

<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><p>The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants.</p><h4>Essential Functions/Responsibilities</h4><p>Sales and Marketing</p><ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences</li><li>Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul><p>Operational Standards</p><ul><li>Accept rents and make deposits</li><li>Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis.&nbsp; Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)</li><li>Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager</li><li>Participate in Revenue Management calls when applicable</li><li>Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure)</li><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Complete resident communications when applicable</li><li>Attend training classes/meetings as required or recommended by management</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul><p>Customer Service</p><ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED), Bachelor’s degree preferred</li><li>2 years multi-family leasing or related property management experience or equivalent experience</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Exercise professional judgement to take ownership of and resolve issues and problems with residents</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Assistant Community Manager

<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><p>The Community Manager for single family rentals drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.</p><p>Reports to: Vice President/Regional/Senior Community Manager has primary authority and works with the Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Community Manager’s skills, experience, career goals, and how the individual best fits the working requirements of the community.</p><h4>Essential Functions/Responsibilities</h4><p>Financial Performance</p><ul><li>Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.</li><li>Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value</li><li>Oversee pricing and occupancy strategies</li><li>Assist in preparation of community budget</li><li>Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations</li><li>Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels</li><li>Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards</li><li>Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction</li><li>Address and complete all other duties as assigned</li></ul><p>Sales and Marketing</p><ul><li>Oversee sales, lease renewals, move-in and move-out process</li><li>Oversee administration and completion of the resident renewal program, move-in and move out process</li><li>Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors</li><li>Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly</li><li>Participate in Revenue Management calls when applicable</li><li>Address and complete all other duties as assigned</li></ul><p>Operating Standards</p><ul><li>Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance.&nbsp; Inspect what you expect.</li><li>Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations</li><li>Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level</li><li>Partnering with Service Manager, recommend capital improvements for community</li><li>Manage contracts with 3rd party service providers</li><li>Address and complete all other duties as assigned</li><li>Partner with construction teams for acceptance walks and complete transition and handoff of home process as they are delivered on new development communities</li></ul><p>Associate Management and Development</p><ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes.</li><li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates.&nbsp; Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development.&nbsp; Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred</li><li>3-5 years of multi-family, single family rental, built to rent, or related property management experience or equivalent experience</li><li>2 years supervisory experience</li></ul><ul><li>Commitment to, and passion for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing</li><li>Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management</li><li>Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes</li><li>Supervise subordinates and provide feedback and coaching resulting in improved performance</li><li>Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper</li><li>Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Community Manager- SFR

<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><p>The Capital Markets Associate's primary responsibility will be assisting the team in sourcing, negotiating, closing, and managing construction debt, JV equity and project refinancing across the 21 markets where the company develops, builds, and acquires properties.</p><h4>Essential Functions/Responsibilities</h4><ul><li>Prepare construction debt financing strategies and financing solicitation packages</li><li>Assist in closing debt and equity for new development communities and acquisitions communities across the country, with a focus on Western U.S. offices</li><li>Assist in closing debt modifications and refinances for development and acquisition communities across the county, with a focus on Western U.S. offices</li><li>Track the status of debt solicitation processes, assist in providing lender due diligence, and follow-up as needed to ensure timely loan closings</li><li>Participate in drafting and of review Investment Committee Meeting memos as requested and review all memos for accuracy</li><li>Participate in drafting and review of loan documents and exhibits as requested and review for accuracy</li><li>Provide debt information as requested and work with Capital Markets and various internal groups to track interim property tests, guaranty burn offs, loan extensions and other information required to proactively manage our portfolio properly</li><li>Assist with lender and equity partner ad-hoc reporting, questions, and other requests related to financed projects</li><li>Participate in financing conversations with equity partners, Asset Management, Portfolio Management, Development and/or Accounting</li><li>Support Development, Accounting, and Treasury teams to ensure proper execution of loan draw requests, payments, covenants and other requirements</li><li>Run detailed sensitivity analysis for loan covenants and extension tests</li><li>Prepare interest rebalancing projections and assist in negotiating loan rebalancing requests</li><li>Assist with interest rate hedging for construction loans</li><li>Coordinate lender approvals for retail leases nationwide</li><li>Assist in maintaining contact relationship management database for lenders</li><li>Assist in developing and maintaining relationships with providers of construction debt, bridge and permanent financing</li></ul><h4>Education and/or Experience</h4><ul><li>Undergraduate degree required</li><li>Minimum of 3 years real estate finance experience</li><li>Experience in commercial real estate lending or construction lending preferred</li><li>Multifamily experience preferred</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Excellent attention to detail</li><li>Strong analytical skills with a firm understanding of risk/reward relationships</li><li>Ability to produce compelling and detailed materials and information for existing and prospective lenders</li><li>Strong proficiency in Word, PowerPoint, and Excel</li><li>Strong written communication skills</li><li>Ability to develop, communicate and focus on critical issues in complex financial situations</li><li>Strong team player who can work across a firm organized along both functional and geographic lines</li><li>Tenacious in meeting deadlines with strong sense of urgency and outstanding ability to self-manage</li><li>Persuasive communicator with excellent interpersonal skills and ability to manage through conflict and positively influence results</li><li>Comfortable working in demanding and occasionally high-pressured environments</li><li>Operate with the highest degree of integrity, motivation, and intellectual curiosity</li></ul><h4>Pay Range: $90,000 - $100,000</h4><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation, with bonus opportunity</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Capital Market Associate

Lease-Up Assistant Community Manager

<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><p>The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Service Technician Level II works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. Anticipates and evaluates potential problems. This position strives to maintain the highest level of attention to the operational needs of the community.</p><h4>Essential Functions/Responsibilities</h4><ul><li>Assist in organizing and performing general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards&nbsp;</li><li>Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed&nbsp; units for the highest quality of work and superior presentation</li><li>Routinely perform duties to restore apartments to “make ready” status</li><li>Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems</li><li>Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects</li><li>Respond to resident requests in a timely manner, delivering excellent customer service</li><li>Promote safe work practices among on-site team</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED) preferred.</li><li>1-3 years’ experience performing maintenance duties</li><li>Multi-Family maintenance experience helpful</li><li>HVAC and CPO certification preferred</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.</li><li>Accurately take measurements and perform basic arithmetic</li><li>General computer skills in Microsoft Office and property management based software</li><li>Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices</li><li>Safely use chemicals, paint, and general cleaning supplies</li><li>Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

87 Mill Creek Residential Jobs