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<p>Initial Posting Date: </p>10/30/2024<p>Application Deadline:</p>11/06/2024<p>Agency:</p>Oregon Health Authority<p>Salary Range:</p>3477.00 - 4,755.00<p>Position Type:</p>Employee<p>Position Title:</p>Administrative Specialist 1- Central Staffing Office Salem<p>Job Description:</p><p>The Oregon Health Authority (OHA), Oregon State Hospital (OSH) has a permanent opportunity for an Administrative Specialist 1. This position will provide an excellent opportunity to develop skills in compliance, administering programs, and developing your knowledge of laws and regulations. If you are a passionate individual who wants to make process improvements to safety policies and improve Oregon State Hospital safety programs, apply now.</p><p>The Oregon State Hospital provides patient-centered, psychiatric treatment for adults from throughout the state who need hospital-level care. Our primary goal is to help people recover from their illness and return to the community. Our services include psychiatric evaluation, diagnosis, and treatment, as well as community outreach and peer support. Watch “Welcome to the Oregon State Hospital” video here.</p><p>Please click the link below to view the position description.&nbsp; </p><p><a href="https://www.oregon.gov/oha/Jobs/PostionDescriptions/CSO%20AS1%20POSITION%20DESCRIPTION%2003-20-18%20(2).pdf&amp;nbsp" target="_blank">https://www.oregon.gov/oha/Jobs/PostionDescriptions/CSO%20AS1%20POSITIO…</a>;</p><p>Shift Times: 4:00am-2:30pm working Saturday - Tuesday</p><p>Days Off: Wed, Thu &amp; Friday</p><p><i>THIS POSITION IS 100% IN PERSON</i></p><p>What you will do!</p><p>This AS1 position provides administrative support to the Centralized Staffing Office. This position will maintain and coordinate schedules for the hospital's direct care staff. This position communicates directly with units to schedule staff and answer questions. This position provides support and assistance to the Program Nurse Managers, Nurse Managers, and Director of Nursing for each program. </p><p>What's in it for you?<br>We offer a workplace that balances productivity with enjoyment;&nbsp;promotes an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from.</p><p>We offer full medical, vision, and dental, we pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage. We also offer 8 hours of paid sick leave per month, 8 hours of paid vacation leave per month, 24 hours of personal leave each year, and eleven paid holidays per year plus pension and retirement plans. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority&nbsp;is the place for you.</p><p>If you have federal student loan debt or are thinking of going back to school, then you might benefit from the Student Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.</p><p>This recruitment will be used to fill, full-time positions located in Salem OR, and may be used to fill future vacancies as they occur. This position is represented by&nbsp;Service Employees International Union (SEIU).</p><p>The Oregon State Hospital is a 24/7 Facility with varied working hours which will include weekends and/or holidays. </p><p>OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here, to learn more about OHA’s mission, vision and core values.</p><p>Minimum Qualifications:</p><ul><li>Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data</li></ul><p>OR</p><ul><li>An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data</li></ul><p>OR</p><ul><li>An equivalent combination of education and experience.</li></ul><p>Desired Attributes:</p><ul><li>Staffing experience in a medical or similar facility</li><li>Experience using personal computers, entering and retrieving information to include electronic mail and spreadsheets. </li><li>Experience performing a variety of clerical functions at a technical or secretarial support level requiring decision-making within established laws, rules, policies and procedures.</li><li>Experience applying laws, rules, policies, procedures, and applicable Collective Bargaining Agreements</li><li>Ability to maintain confidentiality of agency records.</li><li>Ability to work in a fast-paced environment with constant interruptions.</li><li>Ability to use a multi-Line phone system – dealing with large amounts of inbound and outbound calls.</li></ul><p>How to apply:</p><p>Attention current State of Oregon employees: To apply for posted positions, please close this window, and log into your Workday account and apply through the Career worklet.</p><ul><li>Complete the online application.</li><li>Complete the Questionnaire.</li><li>Attach a Resume.</li></ul><p>Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. &nbsp;For further information, please visit the Pay Equity Project homepage.</p><p>Questions/Need Help?</p><p>If you need assistance to participate in the application process, including an accommodation request under the Americans with Disabilities Act contact at Jenny Templin 971-372-8147 or <a href="mailto:jenny.templin@oha.oregon.gov" target="_blank">jenny.templin@oha.oregon.gov</a>&nbsp;</p><p>Additional Information</p><ul><li>Please monitor your Workday account, as all communication will be sent to your Workday account. You must have a valid e-mail address to apply.</li><li>If you are a veteran, you may receive preference. Click here for more information about veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process.</li><li>We do not offer VISA sponsorships or transfers at this time – unless specifically noted. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States</li><li>If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.</li><li>Candidates who are offered employment at the Oregon State Hospital must satisfactorily pass a pre-employment drug test.</li><li>Please only attach documents that are related to the position. Additional documents that are attached will not be reviewed.</li><li>Employees at the Oregon State Hospital may be exposed to the handling, administration, waste, and spill cleanup of hazardous medications, which may result in health impacts to the employee.</li><li>Applicants can&nbsp;review the&nbsp;Oregon State Hospital's anti-retaliation notice at <a href="http://www.oregon.gov/oha/OSH/Documents/SB469.pdf" target="_blank">www.oregon.gov/oha/OSH/Documents/SB469.pdf</a></li><li>Applicant Help and Support webpage.</li></ul><p>The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training for this position. (critical elements of the process).</p><p><br>The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.</p>

Oregon Health Authority

Administrative Specialist 1- Central Staffing Office Salem

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4><p>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.</p><p>Interested in this position? Apply online and create a personal candidate account!</p><p>Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.</p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.</p><p>Time Type: </p>Full time<p>Department: </p>Education &amp; Training Institute<p>All Locations: </p>East Boston<p>Position Summary: </p>A MA Trainee will work in an assigned NeighborHealth Department fulfilling the duties assigned to them by their direct Manager.<p>Essential Duties: </p><ul><li><h4>Will provide excellent customer service to help resolve inquiries or requests for patients and NeighborHealth staff.</h4></li><li><h4>Will work in their assigned NeighborHealth Department supporting the needs of that Department, their colleagues, and patients (if applicable).</h4></li><li><h4>Will provide telephone/email support; answering phones/emails in a pleasant and cordial manner while providing excellent customer service to help resolve inquiries or requests.</h4></li><li><h4>Follow established departmental policies and procedures for environmental safety and infection control.</h4></li><li><h4>Reflect NeighborHealth core values. </h4></li><li><h4>Maintain professional attitude.</h4></li><li><h4>Will work in their assigned NeighborHealth Department supporting the needs of that Department, their colleagues, and patients (if applicable).</h4></li><li><h4>Maintain issues promptly.</h4></li><li><h4>Will provide telephone/email support; answering phones/emails pleasantly and cordially while providing excellent customer service to help resolve inquiries or requests.&nbsp;</h4></li><li><h4>Participates in required departmental activities.&nbsp;</h4></li><li><h4>Maintain excellent punctuality and attendance.</h4></li><li><h4>Adhere to all NeighborHealth and departmental policies and procedures.</h4></li><li><h4>Use NeighborHealth devices appropriately.</h4></li><li><h4>Follow established departmental policies and procedures for environmental safety and infection control.</h4></li><li><h4>Perform other related duties from the clinical department as needed.</h4></li></ul><p>Education: </p><ul><li>High School Diploma or G.E.D. </li></ul><p>Skills/Abilities: </p><ul><li><h4>Able to anticipate potential problems and problem-solve independently. </h4></li><li><h4>Good communication skills with the ability to both work with different NeighborHealth departments both independently and as a team member. </h4></li><li><h4>Bilingual in Spanish prefer but not required.</h4></li></ul><p>Pay Rate:</p><ul><li><h4>$20.00 per hour, until successfully completed program, and transitioned into Medical Assistant I role.</h4></li></ul>

East Boston Neighborhood Health Center

MA Trainee

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4><p>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.</p><p>Interested in this position? Apply online and create a personal candidate account!</p><p>Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.</p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.</p><p>Time Type: </p>Full time<p>Department: </p>Education &amp; Training Institute<p>All Locations: </p>East Boston<p>Position Summary: </p>A MA Trainee will work in an assigned EBNHC Department fulfilling the duties assigned to them by their direct manager.<p>Essential Duties: </p><ul><li><h4>Will provide excellent customer service to help resolve inquiries or requests for patients and NeighborHealth staff.</h4></li><li><h4>Will work in their assigned NeighborHealth Department supporting the needs of that Department, their colleagues, and patients (if applicable).</h4></li><li><h4>Will provide telephone/email support; answering phones/emails in a pleasant and cordial manner while providing excellent customer service to help resolve inquiries or requests.</h4></li><li><h4>Follow established departmental policies and procedures for environmental safety and infection control.</h4></li><li><h4>Reflect NeighborHealth core values. </h4></li><li><h4>Maintain professional attitude.</h4></li><li><h4>Will work in their assigned NeighborHealth Department supporting the needs of that Department, their colleagues, and patients (if applicable).</h4></li><li><h4>Maintain issues promptly.</h4></li><li><h4>Will provide telephone/email support; answering phones/emails pleasantly and cordially while providing excellent customer service to help resolve inquiries or requests.&nbsp;</h4></li><li><h4>Participates in required departmental activities.&nbsp;</h4></li><li><h4>Maintain excellent punctuality and attendance.</h4></li><li><h4>Adhere to all NeighborHealth and departmental policies and procedures.</h4></li><li><h4>Use NeighborHealth devices appropriately.</h4></li><li><h4>Follow established departmental policies and procedures for environmental safety and infection control.</h4></li><li><h4>Perform other related duties from the clinical department as needed.</h4></li></ul><p>Education: </p><ul><li>High School Diploma or G.E.D. </li></ul><p>Skills/Abilities: </p><ul><li><h4>Able to anticipate potential problems and problem-solve independently. </h4></li><li><h4>Good communication skills with the ability to both work with different NeighborHealth departments both independently and as a team member. </h4></li><li><h4>Bilingual in Spanish prefer but not required.</h4></li></ul><p>Pay Rate:</p><ul><li><h4>$20.00 per hour, until successfully completed program, and transitioned into Medical Assistant I role.</h4></li></ul>

Ma Trainee

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4><p>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.</p><p>Interested in this position? Apply online and create a personal candidate account!</p><p>Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.</p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.</p><p>Time Type: </p>Part time<p>Department: </p>Emergency Department<p>All Locations: </p>East Boston<p>Position Summary: </p>The Registered Nurse assumes a leadership role in the Emergency Department.  This includes triaging patients to the appropriate level in a timely fashion, providing nursing care to patients of all ages, directing the general patient flow through the department, and taking appropriate steps in following up lab and x-ray results.  The nurse is responsible for timely and accurate documentation of his/her nursing care in accordance with policy and procedures.  The nurse is also responsible for collaboration with other members in a multi-disciplinary team.<p>Essential Duties &amp; Responsibilities:</p><ul><li>Assess the health status of individuals and detect changes in order to take necessary actions.</li><li>Documents all care information concisely, accurately and completely in a timely manner. Documentation to also include (pain assessment/re-assessment, medication administration and patient ED course).</li><li>Triages patients and assigns accurate acuity based on standards of care and department policy.</li><li>Assumes responsibility for direct patient care and prepares patients for exams.</li><li>Safely and effectively administers medications, tests and treatments as ordered.</li><li>Reports adverse reactions to medications and/or treatments in accordance with department policy.</li><li>Takes a proactive role assisting with patient discharge, hospital transfers and arranging outpatient testing.</li><li>Initiates patient education plan, as prescribed by physician.Teaches and educates patients and care givers how to manage illness/injury and home care needs.</li><li>Recognizes the unique safety needs of elderly and pediatric patients ensuring they receive assistance as needed.</li><li>Follows established departmental policies and procedures for environmental safety and infection control.</li></ul><p>Qualifications and Requirements:</p><ul><li>Graduation from an accredited nursing program required.</li><li>Bachelor of Science in Nursing strongly preferred.</li><li>MA RN License required.</li><li>Current ACLS and PALS Certification required.</li><li>Minimum of one year RN critical care experience or three years experience in Med/Surg or Emergency.</li></ul>

RN ED

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4><p>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.</p><p>Interested in this position? Apply online and create a personal candidate account!</p><p>Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.</p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.</p><p>Time Type: </p>Full time<p>Department: </p>Education &amp; Training Institute<p>All Locations: </p>East Boston<p>Position Summary: </p>A MA Trainee will work in an assigned NeighborHealth Department fulfilling the duties assigned to them by their direct Manager.<p>Essential Duties: </p><ul><li>Will provide excellent customer service to help resolve inquiries or requests for patients and EBNHC staff.</li><li>Will work in their assigned EBNCH Department supporting the needs of that Department, their colleagues, and patients (if applicable).</li><li>Will provide telephone/email support; answering phones/emails in a pleasant and cordial manner while providing excellent customer service to help resolve inquiries or requests.</li><li>Follow established departmental policies and procedures for environmental safety and infection control.</li></ul><p>Education: </p><ul><li>High School Diploma or G.E.D. </li></ul><p><i>Language:</i></p><p>Bilingual in Spanish prefer but not required.</p><p>Skills/Abilities: </p><ul><li>Able to anticipate potential problems and problem-solve independently. </li><li>Good communication skills with the ability to work with different EBNHC departments both independently and as a team member. </li><li>Bilingual in Spanish prefer but not required.</li></ul><p>The hourly rate is $20.00</p>

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4><p>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.</p><p>Interested in this position? Apply online and create a personal candidate account!</p><p>Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.</p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.</p><p>Time Type: </p>Full time<p>Department: </p>Education &amp; Training Institute<p>All Locations: </p>East Boston<p>Position Summary: </p>A MA Trainee will work in an assigned NeighborHealth Department fulfilling the duties assigned to them by their direct manager.<p>Essential Duties: </p><ul><li><h4>Will provide excellent customer service to help resolve inquiries or requests for patients and NeighborHealth staff.</h4></li><li><h4>Will work in their assigned NeighborHealth Department supporting the needs of that Department, their colleagues, and patients (if applicable).</h4></li><li><h4>Will provide telephone/email support; answering phones/emails in a pleasant and cordial manner while providing excellent customer service to help resolve inquiries or requests.</h4></li><li><h4>Follow established departmental policies and procedures for environmental safety and infection control.</h4></li><li><h4>Reflect NeighborHealth core values. </h4></li><li><h4>Maintain professional attitude.</h4></li><li><h4>Will work in their assigned NeighborHealth Department supporting the needs of that Department, their colleagues, and patients (if applicable).</h4></li><li><h4>Maintain issues promptly.</h4></li><li><h4>Will provide telephone/email support; answering phones/emails pleasantly and cordially while providing excellent customer service to help resolve inquiries or requests.&nbsp;</h4></li><li><h4>Participates in required departmental activities.&nbsp;</h4></li><li><h4>Maintain excellent punctuality and attendance.</h4></li><li><h4>Adhere to all NeighborHealth and departmental policies and procedures.</h4></li><li><h4>Use NeighborHealth devices appropriately.</h4></li><li><h4>Follow established departmental policies and procedures for environmental safety and infection control.</h4></li><li><h4>Perform other related duties from the clinical department as needed.</h4></li></ul><p>Education: </p><ul><li>High School Diploma or G.E.D. </li></ul><p>Skills/Abilities: </p><ul><li><h4>Able to anticipate potential problems and problem-solve independently. </h4></li><li><h4>Good communication skills with the ability to both work with different NeighborHealth departments both independently and as a team member. </h4></li><li><h4>Bilingual in Spanish prefer but not required.</h4></li></ul><p>Pay Rate:</p><ul><li><h4>$20.00 per hour, until successfully completed program, and transitioned into Medical Assistant I role.</h4></li></ul>

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4><p>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.</p><p>Interested in this position? Apply online and create a personal candidate account!</p><p>Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.</p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.</p><p>Time Type: </p>Part time<p>Department: </p>Retail Pharmacy - Maverick<p>All Locations: </p>East Boston<p>Position Summary: </p><p><br>The Pharmacist dispenses prescription medication along with key information such as side effects, contraindications with other medicines, and a range of other concerns. They also walk customers through their physician’s dosage and usage instructions to ensure medications are safely and effectively consumed.<br><br>Duties &amp; Responsibilities:<br>• Works with pharmacy manager to meet area-specific goals and goals of the department<br>• Establishes collaborative pharmacist/patient relationships<br>• Participates in training and development for other pharmacists, technicians and interns<br>• Assures safe and accurate dispensing of medications<br>• Provide accurate verification of medications<br>• Identifies, mitigates, prevents, and documents problems with prescriptions<br>• Provides counseling to patients on the proper use of their medications, possible side effects and the role of prescribed medications in the overall therapeutic care plan<br>• Accurately dispenses controlled substances in accordance with the MA and Federal laws<br>• Manages all queues in the pharmacy software system<br>• Participates in risk evaluation and mitigation strategy (REMS) compliance and monitoring<br>• Utilize the Mass PAT prescription monitoring program for appropriate controlled substance monitoring<br>• Provide Medication Therapy Management<br>• Assist providers with pre-authorization, use of Cover My Meds, if applicable<br><br>Other Duties &amp; Responsibilities:<br>• Reads, understands and complies with all Standards of Conduct, JCAHO policies, etc.<br>• Adheres to EBNHC standards of Employee Conduct and all related policies and procedures by:<br>• Demonstrating excellent customer service;<br>• Showing respect to other employees;<br>• Adhering to standards of cultural competency and non-discrimination;<br>• Adhering to standards of privacy;<br>• Adhering to attendance and other policies and utilizing appropriate notification and other procedures.<br>• Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.<br>• Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.<br><br><i>Knowledge, Skills, and Abilities Required:</i><br><br>Education:<br>• BS Degree in Pharmacy Required<br>• PharmD Degree Helpful<br>• Valid license to practice as a pharmacist in MA Required<br>• Obtain CE credits needed for license renewal as required<br><br>Experience:<br>• Previous experience preferred<br><br>Skills and Abilities:<br>• Knowledge of contemporary outpatient pharmacy systems, general clinical knowledge and expertise in traditional therapeutics and patient-centered care, excellent comprehension of written policies and procedures, Ability to make appropriate decisions, develop and complete follow-up actions, Ability to motivate and direct staff, Effective interpersonal and communication skills (written and oral), Attention to detail or organizational ability, Effective writing, presentation and problem-solving skills, Ability to work under pressure and meet deadlines, Computer literacy, English proficiency</p><p>Starting at $61.52, and up to $98.43, based on experience</p>

Pharmacist

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4><p>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.</p><p>Interested in this position? Apply online and create a personal candidate account!</p><p>Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.</p><p>To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.</p><p>Time Type: </p>Part time<p>Department: </p>Quality<p>All Locations: </p>East Boston, Revere<p>Position Summary: </p>Working under the direction of managers and providers of our busy Department, the per diem quality specialist assists the population health/quality teams in auditing patient charts in support of documentation required for clinical quality and payer contracts.  In addition, targeted outreach or follow up may be performed as directed.   This role helps ensure accurate measurement of performance in quality and payer contracts.<ul><li>Reviews charts for relevant information in support of performance in quality and payer contracts</li><li>Pulls appropriate documentation from patient and outside records in a timely manner</li><li>Accurately documents results and findings in appropriate tracking templates</li><li>Participate in meetings as required</li><li>Familiarity with patient medical charts and clinical/operational workflows, including ways to search EMR and obtain appropriate outside medical records</li></ul><ul><li>Assist in outreach and preventative screening workflows as directed</li></ul><ul><li>Perform outreach calls as directed following existing workflows</li><li>Assist with mailings and tracking of results as directed following existing workflows</li></ul><ul><li><i>EDUCATION: High school diploma/GED and a graduate of a Certified Medical Assistant program.</i></li><li><i>EXPERIENCE: At least five years experience as a medical assistant in a primary or specialty care setting.</i></li><li><i>SKILLS/ABILITIES: Strong oral, listening, and written communication skills.&nbsp; Attention to detail and computer/EMR literacy and familiarity with entering data into Microsoft Excel.</i></li></ul><ul><li>Reads, understands and complies with all <i>Standards of Conduct, JCAHO </i>policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, ESP policies and procedures and all laws related to position responsibilities and employment at NeighborHealth;</li><li>Upholds procedures and systems to safeguard the confidentiality of &nbsp;&nbsp;all patient and employee information.&nbsp;</li><li>Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material &nbsp;&nbsp;&nbsp;&nbsp;handling, office/ergonomic safety and other employee safety measures.</li></ul><p>Pay range</p><p>Starting at $19.96 up to $29.94 depending on experience.</p>

Quality Specialist

<p>Salary Range:&nbsp;&nbsp;$88,854.00&nbsp;(Min.) -&nbsp;$115,509.00&nbsp;(Mid.) -&nbsp;$142,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Product Solutions Manager II is responsible for working within the Product Strategy, Sales and Marketing (PSSM) service area to identify and implement projects, programs and initiatives that support achievement of product and enterprise goals. The position works with management, business owners and other key stakeholders to develop and manage the product go to market planning, prioritization, timelines, metrics/scorecards, budgets, Return of Investment (ROI) analysis, and working agreements for product initiatives.&nbsp; </p><h4>Duties</h4><p>Develops, designs, and implements of cyclical product life, cycle activities and specific strategic initiatives in support of optimizing the member experience while managing the ongoing evolution and strategic direction of the product line.</p><p>Support efforts to identify product management best practices. Identify impacted parties, business partners, and resources required. Develops and designs processes and product requirements that support business needs. Designs methods for integrating function and processes including applicable dependencies inclusive of enterprise initiatives.</p><p>Conducts analysis for roadmap creation, scope and execution for cross-functional execution of initiatives.&nbsp; Recognizes opportunities for product enhancements in a matrix environment and collaborative, cross functional execution.</p><p>Orchestrates, plans and executes end to end cycle strategy, development and implementation efforts for the product line.</p><p>Identifies potential risks, project charge, and scope. Recommends in design of appropriate mitigation and contingency plans. Supports in&nbsp; identifying best practices to drive product integrity, service excellence, and efficiency.&nbsp;</p><p>Provides product support to internal and external stakeholders for annual product launch. Including, sales, marketing, growth and retention efforts, delegated vendors and front line teams including assistance with benefit trainings, explanation of benefit design, member materials development and distribution, sales and marketing collateral, talking points and&nbsp; program education, configuration and benefit display requirements. Develops training materials and conduct annual and ongoing product training as required.</p><p>Manages daily processes related to the end-to-end development and fulfillment of required annual materials&nbsp; for welcome and sales kits. Oversees process and timelines from model document population, regulatory approval, design/layout, translation, and print &amp; fulfillment. Responsible for review and accuracy of approved benefits on published materials.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Public Administration or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Public Administration or Related Field<h4>Experience</h4><p><br><strong>Required:</strong><br>Minimum of 5 years of relevant experience in product management.</p><h4>Skills</h4><p>Required:<br>Requires deep knowledge of product development life cycle (PDLC) discipline.</p><p>Must be familiar with regulatory guidelines governing product lines; leads regulatory filing process for new/custom product initiatives.</p><p>Able to use advanced features of MS Office including Excel, PowerPoint, Word, MS Project, Visio.</p><p>Excellent written and verbal communication and presentation skills.</p><p>Ability to serve as member on cross-functional implementation or project teams.</p><p>Ability to interpret data sets and forecast future revenue streams.</p><p>Excellent interpersonal, motivational, and communication skills; with success in leading cross functional collaborative projects.</p><p>Ability to collect, analyze and recommend solutions using data and experience driven decisions.</p><p>Working knowledge of the company’s healthcare products, functions and regulatory guidelines.</p><p>Working knowledge of policy and regulatory efforts.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Department Specifics:</p><p>Product, Strategy, Sales &amp; Marketing: (PSSM):&nbsp;</p><p>Preferred:&nbsp;<br>Knowledge of healthcare product types inclusive of managed care and insurance products.</p><p>Additional duties include:<br>Drives Intra-team development efforts for framework and delivery model ensuring alignment with Intra-team strategic goals and objectives set forward by CPO and Exec Owner. Supports and/or drive efforts for strategic planning on product agnostic initiatives as well as strategic partnerships.</p><p>Medicare:<br>Required<br>Medicare Advantage, with experience serving duals population. Direct experience in Medicare and Duals program administration including stars, quality, financial performance review, operational functions (claims, enrollment, readiness).</p><p>Preferred:<br>Direct experience with duals population and requirement.</p><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Medicare, Claims, Healthcare, Insurance                                                    </p>

L.A. Care Health Plan

Medicare Advantage Product Solutions Manager II

<p>Salary Range:&nbsp;&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Lead Product Solutions Manager provides program support (end to end) for the ongoing operations of the product line annual cycle. &nbsp;This role is cross functional. &nbsp;The Lead Product Manager must partner closely with key stakeholders including but not limited to Information Technology ( I.T.), Operations, Health Services, Marketing &amp; Sales to develop, organize, and execute the department priorities, resource commitments and deliverables. &nbsp;The ideal candidate has extensive healthcare knowledge and experience (Commercial, Cal MediConnect and/or D-SNP, Medi-Cal) and will work independently to lead and facilitate complex projects, initiatives that ensure deliverables are aligned with the line of business objectives, on time, and aligned with product retention and growth objectives. &nbsp;Responsible for the daily workflow and leading the work of assigned staff. &nbsp;This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff</p><h4>Duties</h4><p>Provides organizational representation in policy workgroups and stakeholder meetings and summits. Evaluates policy and regulatory changes to identify impacts to product and current business processes. Develops impact assessments and execution plans for implementation of new guidance.</p><p>Provides support by identifying opportunities and leading improvement projects to drive quality, membership and revenue and enhance the member experience. Identifies, provides solutions and executes projects to maximize enrollment and growth opportunities allowed by regulation/regulators. Manages and leads cross-functional partnerships with stakeholders responsible for improving stars and quality measures to improve effectuation and monthly payments. Reviews current program data to identify areas for cost containment initiatives (i.e. encounters, utilization, rates) and influences process improvement plans.</p><p>Leads annual cycle work: identifies lessons learned, product roadmap, product / benefit design, coordinates with I.T. and other cross functional teams to develop critical cycle pathways. Ensures excellent service delivery and experience.&nbsp;&nbsp; Builds an understandable and scalable process for continued product cycle development and improvement. Leads full annual cycle work. Supports business units on developing and executing process improvement plans, monitoring programs and enhancements to promote efficiency, quality and compliance. Partners with functional areas to resolve day-to-day issues impacting product performance.</p><p>Responsible for leading daily operational activities including staffing, productivity, and quality of work. Participates in hiring, coaching, training, counseling, and provides feedback on staff performance. Oversees the daily office workflow, develops and recommends enhancements to process and procedures.&nbsp; </p><p>Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval.</p><p>Performs other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Public Health or Related Field<h4>Experience</h4><p>Required:</p><p>At least 6 years in managed care (Medicare, Commercial, and/or Medi-Cal). Direct experience in managed care functions including stars, quality, financial performance review, operational functions (claims, enrollment, readiness). Risk management and mitigating planning experience. </p><p>At least 3 years of lead experience (process, program, or staff).</p><p>Preferred:&nbsp; </p><p>Minimum of 10 years of direct experience.</p><h4>Skills</h4><p>Required:</p><p>Knowledge of product management and strategic planning and packaging concepts.</p><p>Ability to lead, manage, conclude and recommend using data and experience driven decisions.&nbsp;</p><p>Ability to lead, mentor and coach cross functional team through ambiguity.</p><p>Ability to make decisions to drive towards and accomplish team objectives.&nbsp;</p><p>Strategic thinking skills and ability to create messaging to influence desired outcomes.</p><p>Ability to anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs.</p><p>Able to communicate results and business impacts to stakeholders within and outside of the company.</p><p>MS suite - Word, Power Point, Visio, Project</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><p><strong>Preferred:</strong><br>Six Sigma Training, Product Management Professional Training</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Department Specific</p><p>Commercial Product:<br>Required:<br>5+ Commercial annual rate setting experience<br>5+ Commercial risk adjustment experience<br>8+ year of leading large-scale cross-functional initiatives<br>Experience with Department of Managed Health Care (DMHC) &amp; Covered CA contractual requirements</p><p>Cal MediConnect (CMC)/ D-SNP: &nbsp;<br>Required:&nbsp;<br>Centers for Medicare and Medicaid Services (CMS) annual rate setting experience<br>CMS risk adjustment experience<br>8+ year of leading large-scale cross-functional initiatives<br>Experience CMS guidelines &amp; regulatory policy<br>Medicare Advantage, D-SNP and CMC quality &amp; star rating<br>Ability to access, review and interpret CMS communications including memos, guidance, Advanced call letter and Final Call letter for impacts to Medicare product management..</p><p>Medi-Cal Product:<br>Required:<br>5 years of Medi-Cal managed care experience<br>Experience serving Medi-Cal population<br>Understanding of Medi-Cal regulatory and program requirements</p><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Medicare, Medicaid, Public Health, Claims, Risk Management, Healthcare, Insurance, Finance                                                    </p>

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