Information Technology Project Manager | Hybrid

Introduction

The State of ConnecticutDepartment of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) is seeking applications from experienced individuals for the position of Information Technology Project Manager (IT Manager 1) in service of the Department of Social Services (DSS).

WHAT WE CAN OFFER YOU

• Visit our newState Employee Benefits Overview page!
• The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

POSITION HIGHLIGHTS

• Full Time.
• Monday through Friday.
• Location: 55 Farmington Avenue, Hartford, CT 06106.
• First Shift, 8:00 AM to 5:00 PM.
• Hybrid.

THE ROLE

The Connecticut DAS BITS team is seeking qualified candidates to fill the role of Information Technology Project Manager to oversee the Project Management efforts and serve in a leadership role on the Project.

The IT Project Manager will be responsible for the oversight of the technical solution inclusive of technical/project documentation and State and Federal compliance, and will work collaboratively with the Business/BITS. The duties and expectations of the Project Manager are as follows:

• Provide oversight, guidance, and direction to Project Staff for appropriate planning, development/implementation of the System.
• Coordinating and leading multiple cross platform project teams.
• Project decision-making as needed and escalate issues to the project leadership.
• Responsibility for ensuring proper development and maintenance of integrated project schedules, and risk & issue logs.
• Ensure proper internal project communications and reporting.
• Manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support.
• Provide a complete and thorough review of project deliverables and ensure review and approval milestones are met.
• Facilitate and own appropriate stakeholder engagement and communication.
• Support the collection, management, and dissemination of high-quality status reports.
• Work closely with technical staff on the project and provide leadership in ensuring the appropriate documentation of requirements and the necessary IT resource planning and allocation.
• Assistance with organization, prioritization and supervision of team activities, project standards, and technical decisions
• Oversight of vendors, project scopes, deliverables, timelines, and schedule
• Oversight and assistance in developing a more comprehensive and attainable roadmap for the duration of the project.
• Continual assessment and remediation of identified risks, gaps, dependencies, and impediments.
• Coordination and alignment of project needs with Business strategies/processes.
• Oversight of State and Federal technical regulations and compliance functions related to the project.
• Assistance in facilitating project status meetings, participation in the project's governance processes and collaboration on stakeholder/customer communication.
• Assistance in identifying and prioritizing data exchanges/interfaces
• Collaboration with the Business/Program staff for the development of training and to assess customer satisfaction/feedback.

The ideal candidate will have:

• Solid understanding of best practices related to modular system integration, system development life cycle requirements/models, and experience with software development and scrum/agile methodologies with enterprise-level application development projects.
• Strong cross platform program management experience.
• Profound project delivery and management experience.
• Knowledge and experience in Department of Social Services, Department of Labor, Department of Housing, Office of Early Childhood welfare assistance programs.
• Knowledge and experience in information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support.
• 10 years related experience in project management, planning, and tracking of projects, including overseeing IT projects and schedules/roadmaps from conception to completion.
• Experience with interoperability and data exchanges/interfaces
• Experience working with business stakeholders in related industries.
• Experience with and understanding of full project or product lifecycle.
• Proficiency with project management tools and related technology
• Ability to lead, drive results, solve problems, and possess interpersonal skills from prior work situations.
• Experience leading teams responsible for requirements gathering, business analysis, program development, testing and version control.
• Proven communication skills, well-organized, and influential leadership skills, with demonstrated experience working in a team-oriented environment and proficiency with collaboration, including having excellent interpersonal and documentation skills.
• Proven team-building skills with technical and non-technical staff, as well as coaching and mentoring.
• Business acumen and political savvy
• Change Management experience and expertise.
• Project budgeting, resource planning, allocation and capacity planning skills and experience
• Experience with technology requirements for human service systems (e.g., business processing modeling, architecture, SDLC, interoperability, system integration, data management, security, etc.)
• Experience with iterative and incremental development and the ability to adjust to changing requirements, policy changes and legislative mandates.
• Experience managing project timelines, deliverables, project scopes, risks, and leading project status meetings.
• Experience in best practice related to government procurement of technology vendors.
• Experience managing large enterprise applications.
• Knowledge of Salesforce and Microsoft Power Platform preferred.
• Proficiencies in MS Project, SharePoint, Azure DevOps, and other project tools/software.

ABOUT US

The State of Connecticut is undergoing a strategic optimization of our Information Technology (IT) resources, to deliver enterprise-wide services, in more efficient and innovative ways. We are setting trends, not following them. As part of these efforts, the Department of Administrative Services Bureau of Enterprise Systems and Technology (DAS BEST) is joining forces with the majority of Executive Branch, Agency IT organizations, to form a new, centralized team under the Bureau of Information Technology Solutions (BITS).

Selection Plan

TO APPLY

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting. 
• For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

FOR ASSISTANCE IN APPLYING

• Please read or watch our Applicant Tips on How to Apply.

IMPORTANT INFORMATION AFTER YOU APPLY

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
• Read through this helpful link to prepare for your interview.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

CONNECT WITH US

• Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Brittney Woodley at brittney.woodley@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

Within a state agency information technology division this class is accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

EXAMPLES OF DUTIES

• Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location;
• Responsible for meeting all data processing or information technology needs of the respective unit, division, function or location;
• Establishes priorities for systems development and information technology projects in accordance with agency requirements;
• Coordinates, plans and manages solution architecture projects;
• Directs the planning, design and implementation of complex storage solution configuration;
• Develops plans for future utilization information technology services in the overall agency program;
• Within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies;
• Aligns information technology planning with the business strategy;
• Leads and influences the development of standards and decisions regarding changes to systems/applications;
• Manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support;
• Oversees information technology projects from conception to completion;
• Works with leadership team to maximize cross-team contributions;
• Leads information technology operations to ensure exceptional quality and timely response to all customer service issues;
• Interfaces regularly with clients/customers;
• Stays abreast of local, regional and national industry trends;
• Understands the major economic, political, technological and competitive trends affecting technology;
• To capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve;
• Compares information technology with those of significant competitors and makes appropriate adjustments;
• Coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals;
• Sets an example by acting in ways that are consistent with shared department values;
• Fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision;
• Strengthens staff by providing choice, developing competence and offering visible support;
• Focuses on continuous learning for self and staff;
• Actively acknowledges individual and team accomplishments;
• Leverages technological solutions to meet business needs;
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.
• Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.
• Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.
• Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.
• Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
• Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.
• Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Three (3) years of the General Experience must have been in a lead capacity.

NOTE: For state employees this is interpreted to be at the level of an Information Technology Analyst 3.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
• A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.
• For state employees four (4) years of experience as a Computer Operations Supervisor may be substituted for the Special Experience.

PREFERRED QUALIFICATIONS

• Experience interfacing with clients, customers, stakeholders, and executive leadership.
• Experience in Salesforce and Amazon Web Services (AWS) Platform.
• Experience in Microsoft Power Platform.
• Experience using data analytics tools such as Tableau to create reports and dashboards.
• Experience in Health and Human Services domain.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.