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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Product Management &amp; Lending organization is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing through the sourcing and delivery of relevant, differentiated products &amp; benefits that drive demand and inspire engaged card members to deepen loyalty.The Loyalty Program team within PML is responsible for the management of Amex’s proprietary loyalty program - Membership Rewards - as well as evolving and differentiating our suite of loyalty assets to recognize and retain strategic customer segments.Reporting to the Senior Manager, Loyalty Engagement &amp; Insights, this Senior Analyst will be responsible for supporting the strategy to accelerate Card Member redemption of Membership Rewards points through marketing campaigns across our suite of redemption categories, with the objective of driving positive Card Member redemption behavior. This individual will work closely with teams across the organization to support our Membership Rewards brand and communications strategy, including key processes such as ownership of the brand review forums, Membership Rewards COE Engagement calendar, and engagement guidelines. This role is ideal for candidates who are self-starters, with marketing or product management experience who are passionate about the loyalty space and interested in creating engagement strategies to drive impact. Responsibilities include:<ul><li>Collaborate with Marketing to support engagement curriculum and program initiatives including new partner launches, decommissions, enterprise heat moments, and key redemption options with the goal of driving favorable Card Member engagement with the Membership Rewards</li><li>Manage monthly Membership Rewards Communications calendar spanning PR, Consumer, Commercial and Travel teams, with a specific focus on sourcing and distributing partner content across channels&nbsp;</li><li>Oversee Membership Rewards Asset Management, including support for new marketing claims development, marketing guideline management and targeted alert process</li><li>Manage Membership Rewards Communications review &amp; governance process, partnering with Consumer, Commercial, Travel, Loyalty Partnerships, Legal &amp; Compliance with a focus on driving efficiency &amp; operational excellence</li><li>Support campaign launches through cross-functional project management to keep stakeholders connected &amp; aligned, and conducting testing to validate the user experience</li><li>Collaborate with teams across the enterprise including Consumer &amp; Commercial Customer Marketing, Analytics, Travel &amp; Lifestyle Services, Loyalty Partnerships, and Card Product Management to drive Membership Rewards’ engagement strategies and incentivize Card Member point earn and burn activity in specific redemption categories</li></ul>Minimum Qualifications<ul><li>Self-motivated with strong project management &amp; organizational skills and ability to coordinate cross-functional initiatives across teams</li><li>Ability to operate independently and collaborate effectively in a dynamic, fast paced environment</li><li>Comfortable with white space thinking to drive campaign strategies</li><li>Excellent communication and presentation skills, showcasing potential to engage and communicate with senior leadership</li><li>Customer-first mindset and interest in loyalty engagement &amp; brand strategy</li><li>Proven ability to synthesize complex data into meaningful and actionable insights</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Analyst-Loyalty Brand and Content Management

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Governance team is to establish the Operational Risk and Controls strategy for US Consumer Services, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.US Consumer Services is looking for a Senior Manager of Exam Management and Risk Oversight focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Senior Manager, US Consumer Services Governance will:<ul><li>Oversee execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.</li><li>Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence) </li><li>Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU</li><li>Manage specific risk and controls governance forums for US Consumer Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums</li><li>Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication</li><li>Manage processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul><h4>Required Qualifications: &nbsp;</h4><ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Excellent project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively </li></ul><h4>Preferred Qualifications:&nbsp; </h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following:</li></ul><ul><li><ul><li>Translating operational risk strategy and appetite into execution guidelines&nbsp;</li><li>Managing operational risk exam management processes&nbsp;</li><li>Oversee the implementation of the operational risk governance frameworks&nbsp; </li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards </li><li>Experience in financial services industry</li></ul></li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Control Management, Exam Management and Risk Oversight

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants -a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term. Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results. How will you make an impact in this role?The Director, Business Development on the Amex Offers Sales &amp; Success Team will be responsible for managing a sales team, dedicated to the acquisition of new advertisers and brands into the Amex Offers ecosystem. This role will require a leader with a strong track record in delivering against sales goals, creating a dynamic team culture with a will to win and a proven ability to effectively influence across teams and with external customers.Key Responsibilities<ul><li>Lead a team of 5+</li><li>Develop and implement comprehensive sales strategies to achieve sales targets, volumes and growth objectives.</li><li>Drive revenue growth through new client/advertiser acquisition, and expansion of new accounts.</li><li>Lead, mentor, and manage the sales team, providing guidance, support, and professional development.</li><li>Develop, and actively manage, a sales pipeline, across multiple industries/verticals.</li><li>Manage sales forecasting, budgeting, and reporting to track performance and adjust strategies as needed.</li><li>Build and maintain strong relationships with key clients, agencies and stakeholders; address and resolve complex advertiser issues to ensure high levels of satisfaction and loyalty.</li><li>Collaborate with cross-functional and global counterparts in order to drive global growth.</li></ul>This will be a Hybrid position where you will be required to be in the office 3 days a week.Minimum Qualifications<ul><li>5+ years of relevant experience in Sales or Account Development, preferably within a digital media or performance marketing sales roles.</li><li>Strong leadership and team management skills, with the ability to motivate and develop a high-performing sales team.</li><li>Outstanding business acumen and strategic perspective.</li><li>Exceptional relationship building experience, including the ability to develop relationships with media/affiliate agencies, senior executives and C-Suite leadership teams externally.</li><li>Proven ability to influence others.</li><li>Entrepreneurial spirit with experience in meeting and exceeding sales goals while managing an active sales pipeline across a team. </li><li>Ability to think creatively, approach sales enablement from new angles, and manage/navigate in a highly dynamic, rapidly changing and growing environment. </li><li>Exceptional communication, presentation, and interpersonal skills.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director, Amex Offers Business Development (Sales & Success)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.The Global Loyalty &amp; Benefits organization is part of the Enterprise Platforms &amp; Technology Business Enablement organization, where product and engineering resources are brought together to improve speed to market and further unlock value across our code mission: ensuring our customers to get rewarded for choosing Amex. We offer a broad set of products and solutions that require close collaboration with colleagues from new card product teams, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, insurance, analytics, operations excellence, finance, and customer servicing. The Global Loyalty and Benefits organization is looking for an experienced Senior Manager of Digital Product Management to lead the modernization and transformation of many of our core Loyalty capabilities.&nbsp;In this role you will develop a deep understanding of the Loyalty business, our consumer needs, and improve and execute a strategy to uplift our offerings to a modern platform.&nbsp;You will work across teams where you sometimes have to influence without authority, so we are looking for someone with good communication and collaboration skills, as well as solid technical skills. You'll consult with business partners to articulate outcomes and expectations, lead requirement refinement meetings, tie initiatives to key metrics, and drive consensus around your project plans. You'll work with implementation teams to ensure delivery of consistently high-quality software products.A key part of this role will be to build and foster a culture of agility and Product Management in close partnership with technology and business teams. Responsibilities:<ul><li>Lead transformational initiatives to modernize Loyalty technology platforms, working within tight modernization timelines and commitments</li><li>Deep engagement and consultation with various teams to understand current and future needs, and drive teams toward consensus and project completion</li><li>Full participation in and support of agile and SAFe practices and ceremonies to reinforce the agile transformation of the delivery team</li><li>Communicate and build consensus across multiple teams, across the globe, in creating solutions to business needs including leading in-person and virtual meetings</li><li>Build robust understanding of the Loyalty domain</li><li>Create and manage the product roadmap for the capabilities you own</li><li>Identify and communicate risks to work that is in-flight, and provide viable alternatives to mitigate those risks</li><li>Support leadership in developing a platform strategy, in the sizing of development efforts, and PI planning</li><li>Foster and contribute to a culture of ownership, follow-through, and collaboration by adopting a mindset of doing whatever it takes to make the team successful</li><li>Coaching and developing the skills of more junior product managers and product owners</li></ul>&nbsp;Qualifications<ul><li>5+ years of experience in Product Management, with experience in software product management throughout the product lifecycle; from discovery to optimization, product delivery and maintaining product health</li><li>Understanding of how capabilities are built in a modern microservice technology stack</li><li>Ability to establish and maintain effective working relationships with all levels within organization, internally and externally</li><li>Experience with agile and scrum software development methodologies</li><li>Excellent communication and collaboration skills to consult with various stakeholders and drive to thorough requirements</li><li>Problem solving, attention to detail, excellent organizational skills</li><li>Project management skills: ability to prioritize and complete tasks</li><li>Experience developing enterprise software in multiple countries at a global company desirable</li><li>Experience in transforming and modernizing technology platforms is desirable</li><li>Knowledge of financial services industry and associated products is desirable</li><li>Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or a related technical discipline is preferred. Master’s Degree is desirable</li><li>Must travel to office a minimum of three days per week, in alignment with team days</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Manager - Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.The objective of the GMNS Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.GMNS is looking for a Director of Issues, Events &amp; Remediation to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Director, GMNS Issues, Events &amp; Remediation will:<ul><li>Scope, triage (prioritize), and support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Investigate and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Document and maintain records of issues/OREs and remediation to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support and oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution</li><li>Prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies&nbsp;and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing the remediation process for operational risk issues and events</li><li>Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li></ul></li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director, Control Management:  Issues, Events & Remediation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues.American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Corporate Functions Control Management team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).The objective of the&nbsp;Corporate Functions&nbsp;Control Management Governance team is to establish the Operational Risk and Controls strategy for Corporate Functions, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.Corporate Functions Control Management is looking for a Manager of Governance, Regulatory Change Management, focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Manager will primarily be responsible for ensuring regulatory changes are timely identified, cascaded, prioritized and implemented for the Corporate Functions.In addition, the Manager will:&nbsp;<ul><li>Facilitate processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials&nbsp; </li><li>Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.&nbsp;</li><li>Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU&nbsp;</li><li>Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs&nbsp;</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication&nbsp;</li><li>Administer implementation of key areas training initiatives that align with Operational Risk Management&nbsp;</li><li>Support sharing insights, better practices, themes, etc. across the enterprise&nbsp;</li></ul>Required Qualifications:&nbsp;<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Strong project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following:&nbsp;&nbsp;<ul><li>Translating operational risk strategy and appetite into execution guidelines&nbsp;</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds&nbsp;</li><li>Oversee the implementation of the operational risk governance frameworks&nbsp;&nbsp;</li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;&nbsp;</li><li>Facilitating the operational risk exam management processes&nbsp;</li><li>Experience in financial services industry</li></ul></li></ul>ORMCMSalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Corporate Functions Control Management Governance, Regulatory Change Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.ORM Governance is looking for a Director who will be responsible for establishing and enhancing the Operational Risk Management (ORM) framework across the organization. This role will lead the development of risk taxonomies, risk appetite statements, and the implementation of robust oversight mechanisms through risk committees and escalation protocols. The Director will focus on proactive risk identification, strengthening Risk and Control Self-Assessments (RCSAs), and driving thematic analysis and root cause identification to mitigate systemic operational risks. The ideal candidate will possess strong analytical skills to manage key risk indicators (KRIs) and operational risk reporting across business units.Responsibilities:<ul><li>Establish and enhance the ORM framework, ensuring alignment with industry best practices and regulatory requirements, including setting clear operational risk taxonomies and risk appetite across the enterprise.</li><li>Lead the development of risk taxonomies and risk appetite statements, ensuring consistency across business units and alignment.</li><li>Oversee the governance of risk committees, including facilitating discussions, ensuring effective escalation protocols, and providing actionable insights on operational risk issues to senior leadership.</li><li>Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks and systemic issues.</li><li>Develop and strengthen RCSA processes across all business units, ensuring that risk assessments are conducted consistently, are forward-looking, and focus on the effectiveness of internal controls.</li><li>Lead root cause analysis efforts, developing a systematic process to identify, analyze, and address the underlying causes of operational risk events to prevent recurrence.</li><li>Establish and track Key Risk Indicators (KRIs) and other performance metrics to monitor operational risk exposure across the organization, ensuring effective risk reporting and decision-making.</li><li>Provide oversight for escalation protocols related to operational risk incidents, ensuring timely identification and resolution of issues, and recommending remediation strategies as necessary.</li><li>Collaborate with risk, compliance, and internal audit teams to ensure consistent operational risk reporting and provide data-driven insights to risk committees and senior management.</li><li>Use advanced data analytics and risk reporting tools to track, monitor, and present key operational risk trends, ensuring the organization remains agile and responsive to emerging risks.</li></ul>Qualifications:<ul><li>7-10 years of experience in operational risk management, with demonstrated expertise in establishing and managing ORM frameworks in a global organization.</li><li>Experience in developing risk taxonomies, risk appetite frameworks, and conducting thematic analysis to identify and mitigate operational risk exposures.</li><li>Proven ability to lead Risk and Control Self-Assessments (RCSA), ensuring robust processes and effective control environments across various business units.</li><li>Strong background in root cause analysis, with experience developing processes to address systemic issues and prevent operational risk events from recurring.</li><li>Familiarity with governance structures, including managing risk committees, risk escalation protocols, and presenting insights to senior leadership.</li><li>Strong analytical skills with the ability to use data-driven insights, key risk indicators (KRIs), and other metrics to drive operational risk decision-making and oversight.</li><li>Demonstrated experience in proactive risk identification, thematic analysis, and mitigation strategies that reduce operational risk impact across the organization.</li><li>Experience working with senior management and business unit leaders to ensure consistent application of the ORM framework and alignment with risk appetite.</li><li>Excellent communication and leadership skills, with the ability to collaborate across functions and present operational risk findings and recommendations clearly.</li><li>Bachelor’s degree in Risk Management, Finance, Business, or related field required</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Operations Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues.American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Corporate Functions Control Management team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).The objective of the&nbsp;Corporate Functions&nbsp;Control Management Governance team is to establish the Operational Risk and Controls strategy for Corporate Functions, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.The Corporate Functions Control Management team is looking for an Analyst of Governance, Exam and Audit Management, focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Analyst will primarily be responsible for implementing an end-to-end internal and external exam program for the Corporate Functions, including pre-exam and -audit planning, post-exam and -audit closures, and overall driving effective and efficient exam and audit management.The Analyst will also:&nbsp;<ul><li>Assists in the development of portions of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs</li><li>Help facilitate the understanding and use of the risk governance framework basics across BUs through regular communication</li><li>Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)</li><li>Assist to aggregate basic level reporting, approvals/exceptions and support "change-the-function" activities for the BU</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: <ul><li>1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul>Preferred Qualifications: <ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Translating operational risk strategy and appetite into execution guidelines and governance frameworks</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds</li><li>Provide administrative support of implementing the operational risk governance frameworks&nbsp;</li><li>Supporting of creating, communicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;</li><li>Assisting the operational risk exam management processes</li></ul></li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst - Corporate Functions Control Management Governance, Exam and Audit Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues. American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing dedication to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines. The Corporate Functions Control Management team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).The objective of the Corporate Functions Control Management Risk ID, Assessment, and Testingteam is to identify, assess, mitigate, and report on Operational Risk within BU processes for AENB to ensure adherence to regulatory standards, Amex policy and improve the BU's resilience through managing a clear methodology of inherent and residual risk.The Corporate Functions Control Management team is looking for an Analyst of Risk ID, Assessment, and Testing focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Analyst, Corporate Functions Control Management Risk ID, Assessment and Testing, will primarily be responsible for leading risk identification, assessment activities, developing and performing a comprehensive testing strategy to ensure effective and compliance operations for the corporate functions.In addition, the Analyst will: <ul><li>Assist in additional identification specific risks throughout business processes and systems (along with business process owners)</li><li>Support facilitation to BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events</li><li>Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li></ul>Minimum Qualifications<ul><li>1-2 Years experience in&nbsp;operational risk management&nbsp;(e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in&nbsp;process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications<ul><li>Bachelor's degree in Accounting, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>Experience in at least one of the following:<ul><li>Supporting identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Supporting thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul></li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst - Corporate Functions Control Management, Risk ID, Assessment & Testing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.As part of the Financial Reporting Quality Assurance Organization (FRQA) within Corporate&nbsp; Controllership, this role is responsible for bringing and managing data under governance for Finance.Finance Data Governance (FDG) team is leading the effort of defining the future roadmap for data&nbsp; governance within Finance and ensuring that trusted information is used for critical processes,&nbsp; decision making, and accounting across various finance processes.As a FDG Manager, you will support the development and implementation of solutions in accordance&nbsp; with the Enterprise Data Governance policy and framework. You will partner closely with Finance&nbsp; Technology Transformation, Enterprise Data Governance, Controllership, Risk, and other teams to&nbsp; drive data governance and data quality within Finance.The FDG Manager is a collaborator, a well-organized, action-oriented individual with exceptional&nbsp; leadership and time management skills, confident in presenting, facilitating, and building a network of&nbsp; strong relationships across our organization.Responsibilities:<ul><li>Finance Data Governance in compliance with the Enterprise Data Governance Policy ensuring&nbsp; the appropriate accountability model and processes for data asset management, metadata&nbsp; management, data quality, and issue resolution.</li><li>Participate in all aspects of Data Governance including data activation steps, compliance with data standards and privacy regulations.</li><li>Support strategic improvements to data assessment process and making necessary&nbsp; enhancements to data analytical and data quality tools.</li><li>Lead root-cause-analysis of data quality issues and support in remediation of Audit and&nbsp; Regulatory feedback.</li><li>Support development, validation, and maintenance of business glossary, data integration, data&nbsp; lineage, and data management activities.</li></ul>Minimum Qualifications:<ul><li>5+ years of work experience in Banking/Financial Services.</li><li>Experience of Finance, Banking, or similar industries is a strong plus.</li><li>Technical and data analysis skills with prior experience with SQL.</li><li>Knowledge of data governance practices, business and technology issues related to&nbsp; management of enterprise information assets is strongly preferred.</li><li>Demonstrated understanding of metadata practices such as data lineage, data&nbsp; dictionaries, business glossaries, Data Quality rules, source system inventories, etc.</li><li>Demonstrated working knowledge of Agile methodology and delivery concepts or other project&nbsp; management methodologies including SDLC.</li><li>Strong relationship skills and communication is essential as the role require partnering with&nbsp; multiple groups e.g., Business process owners, Technologies, and Enterprise Data&nbsp; Governance.</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects&nbsp; concurrently within tight deadlines.</li><li>Ability to be flexible, prioritize multiple demands, and effectively manage in a matrix&nbsp; organization.</li><li>Experience of a wide range of architectures/platforms.</li></ul>Preferred Qualifications:<ul><li>Master’s degree in Finance/Accounting is preferred.</li><li>Prior experience of data governance, metadata, and data lineage tools such as, Collibra,&nbsp; MANTA is strongly preferred.</li></ul>Non-considerations for sponsorship:Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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