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Position: Sales Operations Associate Job Description: Are you a self-starter looking to be a part of a successful growing sales team? As a Sales Operations Associate, you will work to establish and retain strong and influential customer, supplier, and internal relationships. By providing professional, timely and accurate responses to customer inquiries and requests, you will maintain industry leading customer satisfaction. This is a great opportunity to set the foundation for an impactful and successful career at Arrow! What You'll Be Doing: <ul><li>Act as the link between sales team and different counterparts.</li><li>Research and disseminate information on potential customers, supplier related activities, cost and schedule of designated project with local team.</li><li>Evaluate opportunities, develop penetration plan and provide direction to Arrow team.</li><li>Identify pipeline potential strategic Global OEM customers (suppliers) for incremental business beyond design transfers.</li><li>Focus on developing 2-3 identified Global OEM customers.</li><li>Create and drive strategy for the transfer of associated materials and liabilities.</li><li>Drive and coordinate transfer quoting.</li><li>On-going training for Arrow teams on how to manage global transfer.</li><li>Develop, coordinate, and follow up strategies for smooth transitions.</li><li>May manage customer quotes activities in line with customer specificstrategies, quoting processes, and order management.</li><li>Hybrid work model (2-3 days in office/ 2-3 days at home)</li></ul> What We Are Looking For: <ul><li>Superior adaptability, resourcefulness, and problem-solving abilities.</li><li>Proven effective verbal and written communication skills.</li><li>Proven track record of strong work ethic and customer service.</li><li>Expert organizational, time management and multitasking skills.</li><li>1+ years' experience in a professional setting or</li></ul> What's In It For You : At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. <ul><li>Medical, Dental, Vision Insurance</li><li>401k, With Matching Contributions</li><li>Short-Term/Long-Term Disability Insurance</li><li>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</li><li>Paid Time Off (including sick, holiday, vacation, etc.)</li><li>Tuition Reimbursement</li><li>Growth Opportunities</li><li>And more!</li></ul> Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process! Annual Hiring Range/Hourly Rate: $24.75 - $30.25 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-GA-Alpharetta, Georgia (Morris Rd) Time Type: Full time Job Category: Business Support EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

Arrow Electronics

Sales Operations Associate

Position: Palo Alto Technical Support Engineer Job Description: The Palo Alto Networks Post Sales Support Engineer with emphasis on Cortex is an important and integral part of the Arrow ECS Palo Alto Networks team. Our post-sales engineers are collaborative and high energy post sales engineers comfortable working across lines of business and supporting the Arrow ECS sales community. The post sales support engineer will provide best practice implementation guidance as well as day one support for problem resolution. Post sales engineers are critical to Arrow's customers' success. What You Will Be Doing: <ul><li>Offer technical support to customers and partners</li><li>Effectively manage support cases from ticketing to resolution, including timely follow-ups</li><li>Conduct fault isolation and root cause analysis for technical issues</li><li>Understand and interpret Palo Alto Networks Technical Support Bulletins and other technical documentation</li><li>Review technical content for training, marketing, manuals, and troubleshooting guides</li><li>Provide configurations, troubleshooting, and best practices to customers</li><li>Collaborate with the end customer engineering team to influence product operability</li><li>Participate in weekend on-call rotation and provide after-hours support as required</li><li>Communicate complex technical issues effectively to internal and external stakeholders</li><li>Support the development of process automation and workflow management efficiencies</li><li>Work with the services and business management to create new offerings</li></ul> What We Are Looking For <ul><li>Minimum of 2 years of experience with Palo Alto Networks Cortex</li><li>Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)</li><li>Analytical troubleshooting skills in Linux, displaying problem-solving abilities</li><li>Strong proficiency in software and infrastructure troubleshooting, testing, and debugging</li><li>Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols</li><li>Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing</li><li>Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)</li><li>Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards</li><li>Exposure to SIEM, vulnerability management tools, and firewalls</li><li>Experience working in a collaborative, 24x7 uptime environment with rotating on-call weekend responsibilities</li><li>Comfortable collaborating across diverse cross-functional teams with open communication</li><li>Previous experience in a customer-facing technical support role (Support Engineer)</li><li>Fundamental understanding of Kubernetes, GCP, AWS, and Azure for troubleshooting cloud agent deployment and data extraction</li><li>Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)</li><li>A bachelor's degree in computer science or related discipline or equivalent military experience required (advantageous)</li><li>Palo Alto Networks PCNSE required. PCNSC preferred.</li></ul> Work Arrangement: Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. This position will be on a shift schedule. Work hours may range from 6:00 am EST to 7:00 pm PST. Experience / Education: Typically requires 5-7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience What's In It For You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. <ul><li>Medical, Dental, and Vision Insurance</li><li>401k, With Matching Contributions</li><li>Short-Term/Long-Term Disability Insurance</li><li>Health Savings Account (HSA)/ Health Reimbursement Account (HRA) Options</li><li>Paid Time Off (including sick, holiday, vacation, etc.)</li><li>Tuition Reimbursement</li><li>Growth Opportunities</li><li>And more!</li></ul> Annual Hiring Range/Hourly Rate: $98,200.00 - $140,800.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-CO-Colorado (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion. Time Type: Full time Job Category: Sales EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

742 Arrow Electronics Jobs