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<h2>Job Description:</h2>The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect... As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you'll prepare to become a FINRA ® Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! <a href="http://www.finra.org/registration-exams-ce/qualification-exams" target="_blank">(Learn More) </a> 2. Skill Development In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.The Expertise and Skills You Bring<ul><li>Aptitude and dedication to complete the FINRA SIE ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.</li><li>Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.</li><li>A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. </li><li>Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.</li><li> A desire for growth and a mindset that generates long term success through adaptability and personal accountability.</li><li>Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.</li><li>Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.</li></ul>The TeamOur Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. <a href="http://cdn-static.findly.com/wp-content/uploads/sites/1439/2024/03/27182704/TPBS-CRA-03-24-DEN-MMK-NC-SLC-SMT-WLK.pdf" target="_blank">(Learn More)</a> Fidelity Investments does not offer work visas for this role<h2>Certifications:</h2>Series 07 - FINRA, Series 63 - FINRACompany Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees' Choice Award</a>, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. <a href="https://jobs.fidelity.com/locations/#dw" target="_blank">Fidelity's hybrid working model</a> blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, <a href="https://go.fidelity.com/h1vqtc" target="_blank">detailed in this document</a>, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.

Fidelity Investments

Customer Relationship Advocate Career Development Experience- Salt Lake City, UT

Customer Relationship Advocate Career Development Experience- Smithfield, RI

Customer Relationship Advocate Career Development Experience- Westlake, TX

<h2>Job Description:</h2>Manage and develop a team of executive assistants within Fidelity's Asset Management (AM) division ensuring maximum productivity, service levels, cost effectiveness, and customer and employee satisfaction. In this role, the Team Leader also provides direct support to AM professionals.Primary Responsibilities: Manage a Team of Executive Assistants <ul><li>Manage administrative support and workflow ensuring consistent and effective coverage, including coverage during time away from work</li><li>Develop and maintain working relationships with AM senior leadership, managers and associates to determine administrative needs, expectations and priorities</li><li>Serve as a resource, subject matter expert and problem solver</li><li>Establish a learning culture focused on talent development while managing all aspects of performance</li><li>Identify and implement areas for process improvement</li><li>Facilitate all aspects of team management, including onboarding, communication and process and workflow consistency</li><li>Foster a partnership with other Administrative Team Leads to develop and maintain working relationships across business units to facilitate knowledge sharing, collaboration and operational efficiencies </li></ul>Provide Administrative Support to multiple Asset Management Professionals:<ul><li>Provide all aspects of support (e.g., proactive calendar management, meeting coordination, trouble shooting of conflicts and potential obstacles, complex travel and expense reporting)</li><li>Communicate 'on behalf of' at all levels both internally and externally</li><li>Manage daily workflow of expected and unexpected requests and commitments to ensure accuracy, efficiency and timeliness</li></ul>REQUIREMENTS: <ul><li>Strong organizational, time-management, prioritization and project management skills</li><li>Ability to successfully build relationships and interact positively and effectively across multiple levels</li><li>Effective written and verbal communication skills</li><li>Strong influence and team building skills</li><li>Focus on accuracy and attention to detail</li><li>Interest and ability to train, cross-train, coach and lead</li><li>Ability to provide positive and constructive feedback</li><li>Excellent Microsoft Word, Excel, PowerPoint and SharePoint skills</li><li>Experience in managing sensitive and confidential information </li><li>Initiative and follow through to identify and resolve potential obstacles or conflicts and provide immediate resolution and/or alternatives</li></ul><h2>Certifications:</h2>Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees' Choice Award</a>, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. <a href="https://jobs.fidelity.com/locations/#dw" target="_blank">Fidelity's hybrid working model</a> blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, <a href="https://go.fidelity.com/h1vqtc" target="_blank">detailed in this document</a>, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.

Administrative Team Lead

<h2>Job Description:</h2>This role is a REMOTE job, but does require you to currently live within 90 miles of the Greater Phoenix, AZ area. The Expertise We're Looking For<ul><li>Series 7 &amp; Series 63 licenses required</li><li>Series 66 required within 90 days of hire</li><li>2+ years of experience in a customer service or sales role preferred</li><li>Knowledge of tax exempt retirement products and services highly desirable</li><li>Previous phone center experience preferred</li><li>Demonstrated ability to deliver exceptional customer results</li></ul>The Purpose of Your RoleRetirement Planners play a critical role in driving customer loyalty so our Tax Exempt retirement plan participants choose to become Fidelity customers for life. They will be responsible for helping our workplace participants better understand and maximize their plan benefits and provide the education and guidance they need to make their own informed decisions.The Skills You Bring<ul><li>Your comprehensive understanding of the current market, economy, &amp; economic trends</li><li>Your robust consultative, influencing and communication skills</li><li>Proven capability to be proactive and demonstrate initiative</li><li>Strong time management and prioritization skills</li><li>Your receptiveness to feedback and willingness to adapt to change</li></ul>The Value You Deliver<ul><li>Onboarding new participants into their workplace plans by providing education on their company's match and savings as well as fundamental guidance to help with choosing their investment strategy</li><li>Supporting consolidation inquiries by proactively asking participants about prior workplace plans and other outside investments and offering suitable solutions to meet the customers' needs</li><li>Actively engaging Tax Exempt Market retirement plan participants in a needs based analysis to identify appropriate solutions that will compliment and support their overall retirement plan</li><li>Leverage guidance offering and appropriate tools to assist customers with their retirement readiness</li><li>Applying consultative selling skills to customer interactions to identify suitable solutions and guidance while acquiring, retaining and developing assets</li><li>Understanding and articulating Fidelity Viewpoints to provide general education to clients</li><li>Identify opportunities to provide more complex guidance and partner with other Retirement Planner associates as appropriate</li></ul>How Your Work Impacts the OrganizationThe Retirement Planner provides education and support for our workplace participants. You're tasked with creating awareness around retirement readiness and influencing our customers to take action to improve their personal retirement situation. You're providing value to Fidelity in a variety of ways including increasing cash flow through increasing deferrals and driving crossover customers that creates Personal &amp; Workplace Investment flows.CERTIFICATIONS:Series 07 - FINRA, Series 63 - FINRA, Series 66 - FINRA (required within 90 days of hire) COMPANY OVERVIEWAt Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.<h2>Certifications:</h2>Series 07 - FINRA, Series 66 - FINRACompany Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees' Choice Award</a>, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. <a href="https://jobs.fidelity.com/locations/#dw" target="_blank">Fidelity's hybrid working model</a> blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, <a href="https://go.fidelity.com/h1vqtc" target="_blank">detailed in this document</a>, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.

Retirement Planner - Phoenix, AZ

<h2>Job Description:</h2>Director of Communications, Fidelity WealthStrong Preference for Boston or New England LocationThe Purpose of This RoleThe Director of Communications for Fidelity Wealth will work directly with the Head of Fidelity Wealth Communications to set communications strategies and messaging, as well as lead, design, and execute impactful communications programs that support business objectives and align with Fidelity enterprise priorities. These communications will reach key stakeholders that include associates, clients, and business partners, with a focus on measurement and impact to determine effectiveness.As a trusted consultant to senior executives with deep expertise in communications strategy and content, this role will guide leaders toward best practices in executive communications, associate engagement, and change management, and play a lead role in the development and execution of additional types of business communications beyond those of senior leaders, working with key business partners (e.g., HR, Strategy &amp; Finance, Product &amp; Marketing, Meetings &amp; Events, Distribution, etc.).In addition, this role will help amplify Fidelity Wealth's profile across the rest of the Fidelity enterprise, and will partner closely with colleagues in Fidelity's government relations, public policy, external communications, and social media teams.The Expertise We're Looking For<ul><li>Bachelor's degree</li></ul><ul><li>10-12+ years of relevant experience as a communications professional</li><li>Deep expertise across executive, internal, and external communications; social media expertise preferred</li><li>Financial services knowledge preferred</li></ul>The Skills You Bring<ul><li>Strong business acumen and a strategic mindset, able to understand a business' multi-year plan, financial drivers, and align and prioritize high-impact communications around this for both internal and external audiences</li><li>Excellent program management and planning skills, with proven ability to lead multiple components of multi-faceted communications and change management programs</li></ul><ul><li>Strong content strategist with exceptional storytelling skills across various media/channels (e.g., events, blogs, social media posts, videos, presentations, talking points, and emails), with the ability to take complex concepts and distill them into compelling content that resonates with key stakeholders</li></ul><ul><li>Collaborative and relationship-oriented, with the ability to think and work successfully across the firm</li><li>Innovative thinker, with a desire to continuously learn and take creativity to the next level</li><li>Independent and consultative - able to provide strategic recommendations across all levels of an organization, with a particular skill in consulting with senior leaders</li><li>Ability to coach other members of the team, helping them grow their skills across executive, internal, and external communications</li><li>Focused on quality but can balance pace over perfection</li><li>Demonstrates impact of the communications the team delivers</li></ul>How This Role Impacts the OrganizationThis role will help represent the voice of Fidelity leaders and are responsible for engaging their organizations in critical business initiatives. From an internal communications standpoint, this role is at the forefront of helping executives think and work differently as they increase their digital presence and reduce their dependency on traditional/legacy communications strategies and tactics. From an external communications standpoint, this role's work strongly influences Fidelity's position in the marketplace and ability to attract, develop and retain business.Fidelity Investments is an equal opportunity employer.<h2>Certifications:</h2>Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees' Choice Award</a>, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. <a href="https://jobs.fidelity.com/locations/#dw" target="_blank">Fidelity's hybrid working model</a> blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, <a href="https://go.fidelity.com/h1vqtc" target="_blank">detailed in this document</a>, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.

Director, Fidelity Wealth Communications

<h2>Job Description:</h2>The RoleAs the Digital Appointment Platform Squad Leader, you blend deep agile leadership skills and a platform mindset to drive the execution of new capabilities to support over 12,000 associates that meet with Fidelity Wealth and Brokerage clients for Planning and Advice and emerging Service based appointments.You will work in partnership with the squad, Group Squad Leader and Chapter Leaders supporting the product area &amp; key stakeholders who leverage the Appointment Platform. You will encourage and enable the team to deliver industry-leading digital capabilities with scale &amp; efficiency in mind. By modeling and promoting Fidelity and agile Leadership behaviors, you will create and sustain an inclusive agile culture.The Expertise and Skills You Bring<ul><li>Bachelor's degree required</li><li>Agile Leadership Experience preferred</li><li>Certified Scrum Product Owner or relevant experience desired, Pragmatic Marketing or Product Management certifications a plus</li><li>10+ years of validated experience and/or digital product management</li><li>5+ years of proven experience working with large scale platform implementations.</li><li>Experience working directly with sales, service &amp; relationship management professionals; supporting deployment related activities and solution consulting</li><li>Track record of identifying and tracking key KPIs for product health</li><li>Strong communication, presentation and collaboration experience with business partners and customers alike</li><li>Proven track record work with emerging technology capabilities, rapidly learning, and scaling innovative solutions</li><li>Expert level knowledge working with various digital technology vendors, platforms and solutions</li><li>You are truly customer-focused and dedicated to understanding and learning about customer/associate needs and requirements</li><li>You exhibit strong cross-functional leadership and collaboration skills to navigate a matrixed environment with a range of priorities and perspectives</li><li>You are comfortable leading, advising, and empowering team members without formal management authority</li><li>You are skilled at running a highly diverse, non-co-located agile team</li><li>You are comfortable working in a complex and fast paced environment</li><li>You understand and have the skills for working across various technology platforms, Domains, Product Areas &amp; Squads</li></ul>The TeamThis Squad is part of the Associate Digital Experience Product Area within Fidelity Wealth; focused on empowering customers and associates to thrive in a digital-first world through the creation of unified experiences, powered by scalable platforms. We are responsible for connecting our customers to our associates through Salesforce CRM, Digital Appointments, Content Management, Associate Profile and Desktop experiences.<h2>Certifications:</h2>Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees' Choice Award</a>, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. <a href="https://jobs.fidelity.com/locations/#dw" target="_blank">Fidelity's hybrid working model</a> blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, <a href="https://go.fidelity.com/h1vqtc" target="_blank">detailed in this document</a>, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.

Squad Leader, Digital Appointment Platform

<h2>Job Description:</h2>You will be part of the platform team responsible for the creation and support of the Cognitive Computing Platform. This platform allows customers to interact with Fidelity in natural language across all the channels that are important to them.The TeamAs part of the team, you will architect and lead teams to implement solutions that enable customers to get the most out of what Fidelity can offer at Enterprise scale and across Fidelity's Businesses. You will create intuitive and highly engaging conversational experiences that enable today's digitally savvy consumer to take control of their finances and feel confident in the choices that they. The Expertise You Have<ul><li>Demonstrated Hands On Experience with the following is required, as well as leading teams implementing:<ul><li>Software development and delivery cycle</li><li>Architecting large scale systems</li><li>Experience in Cloud technologies including Docker, Kubernetes, AWS, Azure, GCP</li><li>NodeJS or Python</li><li>REST APIs</li><li>Experience with the following areas:<ul><li>Building and evaluating Natural Language Processing Related Machine Learning Models</li><li>MLOps in automating Machine Learning Model services refreshing cycle</li><li>Integrating Machine Learning Model services with existing runtime conversation handling system</li></ul></li></ul></li></ul>Education / Certifications<ul><li>Advanced education (Master degree or above) on computer science / data science related field or equivalent experience</li><li>8+ years working in financial service industry focused on IT solutions</li><li>Cloud (AWS, GCP, Azure etc... .)</li><li>At the Vice President level, you will not only bring years of dedicated experience in technology, you will also bring the soft skills and relationship management skills needed to lead a team within and across the enterprise.</li></ul>The Skills You Bring<ul><li>Your ability to lead teams from conception to production</li><li>Your ability and desire to learn new technologies</li><li>Your ability to synthesize business need into scalable technology solutions</li><li>Your ability to work across organizations and preserve good outcomes</li><li>Your desire and aptitude for learning new technology and approaches</li><li>Your ability to operate in a polyglot development environment</li><li>Your excellent verbal and written communication skills</li></ul>The Value You Deliver<ul><li>Setting architecture direction of omni-channel experiences using novel technologies</li><li>Implementing scalable and differentiated solutions on a scrum team benefiting multiple business units</li><li>Working across an empowered and autonomous organization to get the best outcomes</li><li>Promoting a developer culture of quality / sustainability through automation</li><li>Coaching team members to achieve organizational goals</li></ul><h2>Certifications:</h2>Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees' Choice Award</a>, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. <a href="https://jobs.fidelity.com/locations/#dw" target="_blank">Fidelity's hybrid working model</a> blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, <a href="https://go.fidelity.com/h1vqtc" target="_blank">detailed in this document</a>, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.

Vice President, Architecture

<h2>Job Description:</h2>Fidelity Digital Assets (FDA) is dedicated to building products and services that help customers adopt digital assets and innovate within the increasingly digital world of finance. Fidelity Investments began researching blockchain technology and digital assets solutions in 2014, where years of research and development have provided us with the deep expertise necessary to build the future of finance. As a Senior Manager - Product Delivery Analysis on the FDA Product Delivery team you would have the opportunity to directly contribute towards this future. #cryptojobsThe RoleThis role blends a deep level of expertise for delivering product solutions with a passion for developing and leading people. In our agile structure, you will function both independently and as a manager of Business Analysts. Your contributions will enable your team to develop in their area of expertise and ensure alignment on the work they perform in squads. You will also partner with the Chapter Leader to analyze and deliver product enhancements, manage squad alignment, enhance, and share analysis best practices, and lead Chapter efforts.The Business Analysts in our Chapter play a critical role in requirements elicitation, user story documentation, test case management, and product deployment. The Business Analysts collaborate closely with team members in operations, client service, business development, risk, compliance, legal and technology areas.This role requires a dedicated, curious, and passionate individual who can:<ul><li>Lead a team of business analysts that bridge the gap between technology and business to build, test, and deliver trusted solutions for our internal teams and customers</li><li>Build product delivery best practices related to requirements elicitation, use case documentation, test case management, release note management, and stakeholder management</li><li>Attract, develop, and retain a strong team of business analysts</li><li>Provide day to day leadership for their team as they support the overall goals of Fidelity Digital Assets</li><li>Create project documentation including current/future state diagrams, process flows, business requirements, test cases and issue tracking</li><li>Share constructive feedback for future process and product improvements</li><li>Act as a role model and promote Fidelity leadership behaviors to create an innovative, agile culture</li><li>Support and coach members of our team to enable them to deliver more value in their squads</li></ul>The Expertise and Skills You Bring<ul><li>Bachelor's degree preferred</li><li>7+ years of overall experience spanning across Business/System Analysis, Project/Program Management, and People Leadership</li><li>Product Development Lifecycle Expertise -- Extensive experience with business analysis tools and techniques, process mapping, use case documentation, requirements elicitation, design validation, test creation, test execution, and product deployment.</li><li>Leadership - Demonstrated expertise with leading, influencing, and motivating colleagues with and/or without formal authority. Committed and inspirational people leader excited about mentoring and developing your team.</li><li>Partnerships - Ability to negotiate, influence, and collaborate with business and technology partners to deliver creative solutions to complex business problems. Proven ability to facilitate meetings with various audiences, drive to decisions, and document outcomes. Excellent interpersonal and communication skills with which you build and grow strong cross-functional partnerships and relationships at all levels of the organization, develop positive relationships, and champion a collaborative team environment.</li></ul>The TeamThe FDA Product Delivery team is central to enhancing and delivering platform capabilities that serve FDA Institutional clients and platform consumers to offer Digital Asset products to their customers. Members of our team are highly dynamic, team-oriented and partner with each other, business partners, and their squads. We lead by example, seek to continuously improve, deliver creative solutions that solve complex challenges and/or advance the business, and seek to increase the value we provide through our product delivery practice.<h2>Certifications:</h2>Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees' Choice Award</a>, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. <a href="https://jobs.fidelity.com/locations/#dw" target="_blank">Fidelity's hybrid working model</a> blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, <a href="https://go.fidelity.com/h1vqtc" target="_blank">detailed in this document</a>, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.

Senior Manager, Product Delivery Analysis

<h2>Job Description:</h2><h2>The Role</h2>Fidelity Capital Markets is seeking a Director, Fixed Income Platform to help drive Bond Beacon® as Fidelity's next-generation, digital fixed income investment management and trading experience to its intermediary and institutional customers! The role is foundational in defining the strategy of the Beacon platform and associated features, functions, and capabilities to substantiate the vision. The role will use electronic fixed income knowledge, competitive marketplace benchmarking, analytic insights, and iterative client feedback to deliver a differentiating platform to Fidelity's diverse client base.<ul><li>Integral in client and industry partner engagements in order to define a 3-5 year platform strategic vision and implementation roadmap for execution by technology and business partners. Accountable for developing the electronic Beacon platform strategy that helps to address where customer needs, market structure, and Fidelity business value intersect.</li><li>Establish cases for the broader digital strategy and share the digital strategy across business divisions to maintain consistent customer experience. Partner with other leaders to establish an innovative culture across Fidelity with focus on customer centricity.</li><li>Responsible for the creation and execution of digital capabilities and integrations for the Bond Beacon platform. Provide expertise in high-level technical and operational fixed income investment and brokerage workflows to advise a successful and timely delivery of solutions to Fidelity clients.</li></ul><h2>The Expertise and Skills You Bring</h2><ul><li>Strong experience in new product development, fixed income investment management, fixed income brokerage and trading workflows, product or systems design, management consulting, and data-driven processes.</li><li>Bachelor's or Master's degree in finance, computer science, engineering or other quantitative field strongly preferred.</li><li>Experience with fixed income investment/portfolio management, order management, and execution management systems.</li><li>Team player with a positive demeanor and curiosity about growing a unique group within Fidelity</li><li>Outstanding analytical and problem-solving skills; capable of distilling analytic insights and customer behaviors using data driven hypothesis from abstract and unstructured data.</li><li>Technical abilities supporting platform strategy, design, and implementation within the technology and organizational systems associated with large entities</li><li>Passion for product design and development using Agile, Design Thinking, and Job-to-be-Done frameworks.</li><li>Meticulous with ownership when addressing anything that poses a risk to our customers or our business</li><li>Outstanding organizational and communications skills. Knowledge, interest, and passion for broad financial industry with an emphasis on fixed income</li></ul><h2>The Team</h2>Fidelity Capital Markets (FCM) is the institutional trading arm of Fidelity Investments, providing Equity, Options, Fixed Income, Forex, Municipal and CD Underwriting, Prime Brokerage, and Securities Lending products and services to a wide array of clients, including buy-side institutions and hedge funds, as well as to Fidelity's own businesses. Fidelity Centralized Electronic Trading is a division within Fidelity Capital Markets which delivers multi-asset class electronic trading solutions through innovative research, products, and services that empower Fidelity's partners and clients to achieve their trading objectives! For more information visit <a href="http://www.fidelitycapitalmarkets.com/" target="_blank">www.fidelitycapitalmarkets.com</a>.The base salary range for this position is $110,000 - $185,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.<h2>Certifications:</h2>Series 07 - FINRA, Series 63 - FINRACompany Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Join Us At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees' Choice Award</a>, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined. <a href="https://jobs.fidelity.com/locations/#dw" target="_blank">Fidelity's hybrid working model</a> blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, <a href="https://go.fidelity.com/h1vqtc" target="_blank">detailed in this document</a>, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine. We invite you to Find Your Fidelity at <a href="https://jobs.fidelity.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>.

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